Manager, Platform Professional Resident Services (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

As a Resident Manager on the CrowdStrike Platform Professional Services team, you will lead a team of resident consultants and drive the business for professional services with all modules of the CrowdStrike Falcon product. Areas of technical focus include Endpoint, Identity, and Cloud Security, and a special emphasis on Next-Gen SIEM. You will spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers. You will have responsibility for building and growing a team focused on providing delivery of all aspects of the Falcon Platform from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support.

Build and grow a team that helps customers operationalize and support all CrowdStrike products, including all modules of Falcon, Identity, Cloud, Next-Gen SIEM and LogScale. Collaborate with the professional services leadership team to build and enhance the organization, expand programs, increase efficiencies, and create world-class, customer-focused services. Drive cross-functional teams within CrowdStrike to ensure successful delivery outcomes and maximize value for customer engagements. Manage and mentor team members to help expand skill sets and maximize performance. Lead internal initiatives to enhance delivery techniques, introduce automations, strengthen security postures, and optimize time-to-value, utilizing AI and other technologies. Anticipate customer needs by tracking new CrowdStrike technologies and mapping out innovative service offerings. Supervise a portfolio of customer projects from a project leadership and tactical role. Interface directly with customers, assisting with pre-sales, presenting solutions, structuring deals, managing project creation, and all phases of project delivery. Partner with the global sales and marketing teams to develop services communications, deliver presentations, match customer needs to solutions, and close opportunities. Ability to travel up to 25% of the time.

8+ years of experience working in the security industry in a professional services or similar capacity Strong understanding of employee management concepts with the demonstrated ability to lead teams Experience working with pre-sales teams on technical scoping and requirements gathering, and with post-sales handoffs Experience managing technical deployments, tracking time, and running projects from kickoff to closure Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders Experience translating your knowledge of