Romania and Bulgaria OT Leader

Location: Bucharest Job Title: Romania and Bulgaria OT Leader Role Overview: The OT Leader will be responsible for the overall management and performance of the company's operations in Romania and Bulgaria. She/he delivers timely, accurate and transparent customer service, grows and maintains customer relationships, serves as the first line tie breaker/collaborator (decision maker close to the customer). Own OT P&L. Lives our Absolutes and Leadership Behaviors. Champion talent development. Lead OT team and promote/foster inclusion and engagement. OT Key Responsibilities: Oversee end-to-end customer experience, leading OT teams to deliver daily customer support: P&L ownership for Romania and Bulgaria territories, overseeing teams to ensure delivery on financial targets and accurate forecasting of resources required; Provide leadership to sales and field operational teams in partnership with functional leaders to enhance productivity and efficiency Drive continuous improvement in collaboration with Delivery Operations to support shift/ centralization of admin activities and focus on customer; Serve as talent champions including hiring, developing, and retaining OT talent; Manage and resolve customer issues and escalate to appropriate leaders (e.g. OA/OU leader), as necessary; Champion our Absolutes and Live our Leading at Otis Behaviors What we are looking for: Bachelor’s degree in Business Administration, Management, Finance or a related field is highly preferred; 7- 10 years experience in the lift industry or the similar industry would be beneficial; Collaborative leader that naturally engages team behind ambition; Entrepreneurial attitude and bias for quick decision making and action; Proven customer centric mindset with passion for service and continuous improvement; Exceptional people presence – outstanding manager, coach, and mentor; Agility to move between sales & field topics including project management to identify best commercial and customer solution; Previous management experience, especially leading large teams; Savvy adopter of technology to support automation.

Long-term career opportunities in a stable, global industry. Competitive remuneration aligned with local market standards. Company car A strong focus on health, safety, and employee wellbeing. The position is based in Bucharest, Otis Romania HQs Colleague Value Proposition: At Otis, you are part of a respected team with a proven ability to develop, build and succeed for generations. You belong to a trusted, caring community where your contributions, and the skills and capabilities you’re gaining working alongside the best and brightest, will keep us connected and on the cutting edge. Apply today to join us and build what’s next! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.  Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.   You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.   When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and