Spec, Patient Account Receivable

This is where  your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.  Your Role at Baxter:  As the Patient Accounts Receivable Specialist, you will work with patients to resolve balances or determine appropriate alternate resolutions (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion within our Respiratory Health Division.

Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution Generate financial assistance applications, manage the review process, track results and follow-up with patients Provide timely and professional communication with patients, families, co-workers, etc. Process PFA documents, bankruptcy notifications and return mail Create adjustments on assigned balances following the established policies and procedures Arrange for device shipment or pick-up with Customer Service Work accounts flagged for Collection Agency to provide necessary documentation as requested Arrange for Self-Pay of device, supply and accessory purchases Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.) Other duties and projects assigned.

High school diploma or equivalent required 2+ years of experience in customer service, billing, collections, insurance within medical/healthcare environment preferred but not required. Bilingual in English/Spanish required Experience working with high-dollar DME preferred Experience with medical benefits and explanations of benefits (EOBs) preferred Excellent customer service and communications skills Strong attention to detail Ability to function in an independent work environment and organize/prioritize workload Innovative thinking/problems solving skills Ability to develop and maintain positive working relationships Proficiency with Microsoft Office required Billing database software experience preferred Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $51,200 to 70,400 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay