Assistant Services Manager

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging —even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry.   Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability.   We are the future of beauty services. Be part of the transformation.     GENERAL SUMMARY & SCOPE The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales  growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of  stylists and estheticians, and is accountable for all aspects of the services business, including  services and merchandise sales, events around hair and skin, guest satisfaction, and operational  excellence while also working behind the chair providing services to guests in the salon. This  leader drives their business through a focus on performance (service sales and productivity),  people (guest experience and associate culture), and process (operating procedures and compliance  standards). This position requires a drive for results, a passion for the beauty industry,  exceptional guest service, the ability to lead and influence and the aptitude to learn and teach  service technique and product knowledge.   PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions) The ASM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them  skillfully and consistently by performing the following duties and responsibilities of the position  (as well as all other projects/duties as assigned):   Performance •  Perform salon hair services, make up applications, skincare analysis, brow services, and product  demonstrations with guests. •  Achieve individual productivity goals each week. •  Promote a culture of accountability to meet or exceed the store’s goals related to service and  merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. •  Drive company profitability through operational excellence, top-line sales growth and expense control. •  Support the planning and execution of services events that deliver an unrivaled guest  experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta  Beauty. •  Review, analyze, and react to Ulta Beauty’s financial and operational reporting  regularly, including services visits and audit results, regularly and in a timely manner. •  Address underperforming metrics related to the store’s service sales and develop  strategies using company programs, tools, and resources to improve and grow these areas of the business. •  Take the initiative to stay informed regarding new and existing industry trends, products, and  services during work time, and be knowledgeable about the ingredients and benefits of these trends,  products, and services to better serve guests. •  Maintain prompt, regular attendance as the ASM and hold all services associates accountable to  the Ulta Beauty attendance policy.   People •  Support in the attraction, hiring, and retention of a diverse team of service professional top  talent, leveraging a variety of methods including social media platforms, and efficiently  addressing any staffing needs and open positions for the salon. •  Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration,  open and honest two-way communication, prioritization of work and coaching