Fiber Network Field Technician

Fiber Network Field Technician Union: CWA 9575 - CBA 004 Hiring Managers: Victor Jerez / Michael Camarillo # of Openings: 1 Posting Dates: No Internal posting Wage Range: $24.74 - $46.70 per hour Summary: Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required. General Duties: Duties include, but are not limited to, the following: • Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services. • Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable). • Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT. • Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up. • Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate. • Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. • May be required to perform other duties of the Customer Service Technician II classification. • May be required to perform additional duties and tasks as required by the Company. • Per our Company policy, and consistent with the weight specifications of equipment used to work aloft, candidates cannot exceed 275 pounds, this is inclusive of clothing and with proper footwear. Basic Qualifications: • Tests – Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy. • Experience – Management will designate the experience level for each vacancy*. •• First consideration will be given to an individual who has successfully held the position of Fiber Network Field Technician, presently holds the title of Customer Service Technician II or who possesses the equivalent experience (i.e., other telecommunications company experience). •• Second consideration will be given to an individual who in the last ten (10) years has successfully held the position of Customer Service Technician I, Customer Service Technician II, Customer Service Technician III or Special Equipment Installer, or who possesses the equivalent experience (i.e., other telecommunications company experience). •• Third consideration will be given to an individual who in the last ten (10) years has successfully held the position of Cable Splicer, Communications Specialist, Customer Engineer-Data Applications, Internal Communications Technician, Public Access Sales Technician, Collector Maintainer, Senior Communications Specialist, or who possess the equivalent experience (i.e., other telecommunications experience). •• Fourth consideration will be given to an individual who in the last ten (10) years has successfully held the position of Buried