Air Customer Service Coordinator BUH

RON 5000 - RON 6500 - monthly Company Description We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

The Air Customer Service Coordinator is responsible for delivering exceptional customer service while ensuring the timely, accurate, and compliant movement of air freight shipments. The role serves as the primary point of contact for customers, carriers, overseas offices, and internal stakeholders, while supporting business growth through competitive pricing, market intelligence, operational excellence, and continuous improvement initiatives. The successful candidate will combine strong operational knowledge with pricing expertise, enabling the company to maintain high service levels, maximize profitability, and strengthen customer relationships.

Customer Service & Operations Act as the primary contact for assigned customers and ensure outstanding customer service at all times. Manage and monitor export shipments from booking through final delivery and resolution of exceptions. Maintain and update customer SOPs, customer profiles, and operational requirements. Ensure timely and accurate data entry into operational systems. Provide shipment status updates utilizing company systems and proactively communicate any issues or delays. Coordinate activities with airlines, trucking providers, warehouses, overseas offices, and customers to ensure seamless execution. Respond to customer inquiries, emails, and requests within company service standards. Ensure all export documentation is complete, accurate, and compliant with regulatory requirements. Process bookings, airline reservations, HAWBs, MAWBs, export declarations, invoicing, and related export documentation. Manage daily workflow reports, exception reports, and operational KPIs. Pricing & Commercial Excellence Maintain up-to-date knowledge of airline rates, fuel surcharges, security surcharges, GRI increases, and market fluctuations. Develop and maintain strong relationships with airlines, trucking providers, handling agents, consolidators, and strategic partners. Source and negotiate competitive rates from carriers and overseas offices. Prepare accurate and competitive quotations within agreed response times. Compare carrier pricing, transit times, service levels, and contract agreements to provide the best customer solutions. Collaborate with Sales and Management to determine pricing strategies and profit margins. Maintain quote records and analyze quotation performance, conversion ratios, and lost business opportunities. Support market analysis activities and provide recommendations on carrier selection, routing options, and pricing strategies. Share regular market updates with Operations, Sales, and Customer Service