Customer Manager (Fixed Term)

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace Your role at Clorox: As part of Clorox’s IGNITE blueprint, the Customer Manager plays a critical role in delivering commercial excellence and driving growth across designated customer accounts. Reporting to the Customer Team Leader, this role supports the execution of customer strategies, manages day-to-day account operations, and contributes to the achievement of sales targets and profitability goals. The Customer Manager will collaborate cross-functionally to ensure alignment with Clorox’s strategic priorities, support Joint Business Planning (JBP), and drive flawless execution of sales fundamentals. Success in this role requires strong analytical skills, customer engagement capabilities, and a passion for delivering value to Clorox, our customers, and the shopper. In this role, you will: Develop strategic thought & leadership Ability to think and act with a general manager mindset, accountable to the business planning cycles (MBR/QBR/JBP) and long-term customer strategies. Expertise in Net Revenue Management (NRM) and trade investment optimization. Build customer stewardship through multi-level relationships, storytelling, and in-person engagement—anchored in a 360° OMNI-channel view. Analytical & Commercial Acumen Advanced data fluency using performance tools and post-promo analytics. Forecasting accuracy and scenario planning. Ability to identify and act on growth opportunities using insights. Operational Mastery Proficiency in systems and processes (Exceedra, POS/ Nielsen, Numerator etc). Seamless execution of promotional calendars and trade programs. Collaboration with internal teams (Demand Planning, CEC, Strategy) for alignment and efficiency.

Customer Account Management & Execution Manage day-to-day operations for assigned customer accounts. Support execution of customer plans, promotions, and trade programs. Monitor performance against KPIs and recommend corrective actions (Volume, Gross Sales, Net Sales, and Trade Investment structures). Ensure alignment with Clorox’s strategic priorities and sales rhythms on time and in full. Ensure full 52 week plans are in place and monitored for optimization and alignment to the business strategies.  Being able to translate plans to POS, margin and profit through a customer lens and having a full understanding of how Clorox supports the triple win for customers. Customer Engagement & Stewardship Advancement  Strengthen customer relationships across all levels using gold standards and best practices. Build and maintain strong working relationships with customer contacts. Support Joint Business Planning activities and contribute to negotiation preparation. Act as a liaison between customer and internal teams to ensure seamless execution of trade strategies and guardrails are respected. Operational Excellence & Data Driven Decision Making Analyze sales data, identify trends, and provide actionable insights. Support forecasting, gap analysis, and performance tracking. Own the outcomes of forecasting, gap analysis, and corrective action planning for your responsibility area. Leverage tools and systems to enable data-driven decision-making. Partner with NRM and trade team to ensure plans are fully optimize for investment and accelerated growth that drive ROI. Cross-Functional Partnership & Relationship Building Partner with internal teams (Strategy & Business teams where appropriate) to support customer initiatives. Contribute to internal planning meetings and share customer insights. Own customer presentations and business reviews leveraging presentation gold standards and continuing to enhance customer connectivity and accountability are held. Strategic