Revenue Strategist Manager, Renewals

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As a Renewals Strategy Manager, you'll be a key strategic partner to GitLab's Renewal Management and Customer Success teams, turning complex data into clear decisions that improve how we retain and grow customers. You'll report to the Director of Customer Experience (CX) Strategy with a dotted line to the VP, Global Renewals, and own the renewal analytics and forecasting motions that give CX and Sales leaders confidence in the pipeline, clarity on churn and expansion drivers, and early warning on at-risk accounts. In your first year, you'll revamp and refine global renewal forecasting processes in Clari, lead the SFDC Renewals transformation initiative, build and maintain renewal health scoring models, and proactively surface actionable insights that drive measurable improvements in renewal performance and operational efficiency across our direct and channel motions.

You'll work closely with Revenue Operations, Finance, Legal, Sales Operations, and IT to improve systems and automation, using tools like Salesforce, Clari, Glean, Claude, business intelligence platforms, SQL, and spreadsheets to support a data-driven, customer-first operating model.

• Analyze weekly, monthly, and quarterly renewal pipelines across direct and channel motions to surface trends, gaps, and opportunities.

• Drive the global renewal forecasting process, improving accuracy by integrating customer health insights and predictive analytics.

• Develop, refine, and maintain renewal health scoring models that highlight early risk indicators and inform intervention strategies.

• Translate churn attribution, expansion patterns, and renewal performance data into clear insights and action plans for Customer Success and Renewals leadership.

• Identify, design, and implement process improvements and automation that enhance data quality, reduce manual effort, and increase operational efficiency.

• Partner with Revenue Operations, Sales Operations, IT, and CX teams to improve systems, data flows, and reporting that support scalable renewals motions.

• Create and deliver regular business reviews, dashboards, and presentations that clearly communicate renewal performance and recommendations to senior stakeholders.

• Champion a data-driven culture within the Renewals organization by sharing best practices, setting analytical standards,