Senior Salesforce Administrator

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.

We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures.

Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.

We are seeking an exceptional Senior Salesforce Administrator to join our RevOps team. This role will report to the VP of RevOps. This is a critical role for building and supporting one of Garner's core systems as we continue to scale and transition into an AI-native company. This role will have high visibility and impact across all sales and customer success teams.

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

• Design, build, and deploy Salesforce solutions end to end — flows, validation rules, custom objects and fields, page layouts, permission sets, and integrations with our GTM tools.

• Serve as the first point of support for all tickets and bug reports from Revenue users, resolving bugs and troubleshooting system errors and unexpected behaviors quickly and transparently.

• Partner with Sales, Customer Success, and RevOps leadership to translate business requirements into scalable, maintainable system designs.

• Own Salesforce data quality — manage deduplication, enrichment, imports, and regular audits so Revenue teams can trust the data they run on.

• Administer users, roles, profiles, and security, and manage change safely through sandboxes, testing, and controlled releases.

• Build and maintain reports and dashboards that give Revenue teams and leadership clear visibility into pipeline, forecast, and performance.

• Evaluate and implement AI capabilities across Salesforce and the GTM stack — including agentic and AI-assisted workflows — in support of our transition to an AI-native company.

• Document system architecture, processes, and changes, and train Revenue users to drive adoption of new functionality.

• 5+ years of Salesforce administration experience, ideally supporting Sales and Customer Success teams at a high-growth B2B company.

• Salesforce Administrator certification; Advanced Administrator or Platform App Builder certification is a plus.

• Deep fluency with declarative tools — Flow, validation rules, custom objects, permission sets, and security — and sound judgment about when a problem calls for configuration versus code.

• Hands-on experience integrating Salesforce with a modern GTM stack, such as marketing automation, sales engagement, and enrichment.

• A track record of turning ambiguous business requirements from non-technical stakeholders into scalable, well-documented system designs.

• A strong service orientation — pride in fast, transparent support, clean data, and making Revenue users measurably more productive.

• Genuine enthusiasm for AI, with experience (or