Senior Customer Success Manager - Mid-Market, TX

MagicSchool is the premier generative AI platform for teachers. We're just over 2 years old, and more than 7 million teachers from all over the world have joined our platform. Join a top team at a fast growing company that is working towards real social impact. Make an account and try us out at our website and connect with our passionate community on our Wall of Love . As a Senior Customer Success Manager, Mid-Market - Texas , you will lead critical partnerships across midsized school districts in the state to ensure our tools reduce teacher burnout and accelerate student learning at scale. As a Texas market expert and commercial lead, this consultative position involves managing a multimillion-dollar book of business. Key responsibilities include driving customer adoption and leading renewal efforts within the unique Texas educational landscape. You will oversee complex onboarding and renewal processes, coach teachers and administrators through change, and design interventions that boost adoption. This role is regional, meaning you should live in Texas and/or bring extensive experience in Texas EdTech (understanding TEA/SBOE dynamics) to be considered for this role.

In this role, you will own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes: Portfolio Growth and Retention: You will manage a portfolio of approximately 50-75 mid-market districts while maintaining a Net Revenue Retention (NRR) rate above target through strategic price increases and seat expansion. Product Adoption: You will drive active usage across your districts by delivering high-impact training and implementation strategies and creating compelling support materials, such as tutorials and one-pagers, that ensure implementation is scalable and our tools become essential to daily teacher workflows. Churn Mitigation: You will identify at-risk accounts and execute intervention playbooks to maintain a gross churn rate below company thresholds, specifically focusing on a 90 day action plan for high-stakes renewals. Multi-Stakeholder Discovery and Solutioning: You will run structured discovery across district roles and map MagicSchool solutions to each persona's priorities to drive multi-threaded engagement. Strategic Relationship Management: You will build deep trust with district executive leadership, managing accounts through data-driven storytelling and consultative selling. Leadership and Mentorship: You will scale our collective impact by contributing high level insights to the Customer Success playbook, driving cross functional strategy in leadership meetings, and mentoring junior team members to elevate the entire regional organization. Key Metrics of Success Revenue Retention (GRR, NRR) Churn Rate Pilot conversion Expansion Growth Operational Excellence Qualifications/Competencies/Skills To be successful in this role, you’ll bring the following skills and competencies: Ownership Mentality: You take full responsibility for your portfolio, working with a high degree of urgency and a bias toward action. Commercial Fluency: You are comfortable leading complex financial negotiations, including discussing contraction risks, pricing adjustments, and expansion opportunities. Texas K-12 Expertise: You possess a deep understanding of the Texas educational landscape. Relationship-Driven: You build deep trust with teachers and district leaders alike.

Selling Approach: You operate as the "CEO of your accounts," proactively identifying internal resources and mobilizing cross-functional partners to deliver without waiting to be asked. Consultative Discovery and Multi-Stakeholder Management: You run structured discovery across senior district roles (Director of Technology, C&I, ELL, cabinet), translate what you learn into prescriptive, persona-aligned recommendations, and guide district leaders toward the right solution rather than reacting to requests. Book Segmentation &