Contact Center Rep II - TD Auto Finance Customer Service (English & French)

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Details  Start Date: Tuesday September 8th 2026 Training time & length: 8:00am to 4:00pm Mon-Fri for 5 weeks (Hybrid) Concorde Pl, Toronto, ON M3C 3R8 Availability needed after training: 8am-9pm (Mon-Fri), 9am-8pm (Sat). Off (Sun) Workplace model after training: Hybrid (twice per month in office) **French Language Is an Asset** Job Details     What   You ’ ll   Do   As the voice of TD,   you’ll   be passionate about   understanding   our customers.   Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do.   You'll   support customers through inbound and outbound calls.   You’ll   consistently   deliver legendary customer service by providing   each caller   with   the right   advice   to meet their unique   banking   needs.    As a valued member of our Contact Centre Team, you will:    Make people ’ s day :   s trive to deliver an outstanding   customer service   experience   by offering   friendly   support through your knowledge of TD products,   services,   and solutions.     Solve problems efficiently:   r esolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.   Achieve your goals:   c onsistently r each performance   objectives , including   customer experience survey results, advice   and   quality goals, compliance regulations ,   and productivity targets .   Never stop learning:   a ctively   p articipat e   in ongoing training and coaching support   to help   you   continue to   grow and   develop   in   your   role .           Where   You’ll   Work   After completing in-person training and onboarding sessions,   you’ll   work primarily offsite. Since most of your work activities can be performed independently,   you’ll   spend about 95% of your time   at   your secure, private workspace. Your remaining time will be spent at a TD location for in-person team events and experiences.  The hiring manager will provide   more   information   about   how this works for their team.     Job Requirements     What You Need to Succeed    We’re   proud to work with a group of diverse colleague s . If you have relevant   experience   that   isn’t   mentioned below, tell us about it in your resume or cover letter.   High School Diploma or equivalent    Previous   customer service ,   credit experience and or call center and banking experience are an asset   Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.    Must display a high professional manner, along with sound judgment, time - management and decision-making skills.    Ability to   multitask and navigate through computer systems,   applications, and multiple screens with speed and accuracy   while balancing performance to meet a variety of metrics.   D igital literacy across a broad range of devices (e.g.,   Desktops,   laptops , headsets, etc.) .   Flexibility, resiliency, and a positive attitude when