Welcome Center Specialist | Part-Time | Acrisure Arena

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Welcome Center Specialist | Part-Time | Acrisure Arena

Location

US-CA-Palm Desert

Job Post Information* : Posted Date

5 days ago (7/31/2026 9:07 AM)

Job ID

2026-33720

Location Name

Acrisure Arena

Category

Customer Service / Support

Type

Regular Part-Time

Location : Location

US-CA-Palm Desert

Job Post Information* : External Company Name

Oak View Group

Job Post Information* : External Company URL

https://www.oakviewgroup.com/

Location : Postal Code

92211

Location : Address

75702 Varner Road

Job Post Information* : Post End Date

10/30/2026

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The part-time Welcome Center Specialist is the first point of contact for guests at the Berger Foundation Iceplex, located at Acrisure Arena. The Welcome Center Specialist plays a key role in delivering a positive, organized, and welcoming experience. This position supports daily Iceplex operations by assisting guests, managing registrations and rentals, and supporting programs, public skating sessions, and special events. This role is ideal for a customer-focused individual who enjoys working in a fast-paced, community-oriented environment and contributing to a high-quality guest experience. This role pays an hourly rate of $20.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until October 30, 2026.

America's hottest music festival destination finally has the world-class arena it deserves. Acrisure Arena provides the greater Palm Springs area of Southern California with a premier 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts. Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley.

Greet guests and provide a welcoming, professional first impression. Serve as a point of contact for guest questions regarding schedules, programs, and policies. Assist with check-in for public skating, classes, leagues, camps, and events. Accurately process point-of-sale transactions for admissions, registrations, rentals, retail items, and food and beverage service. Manage skate and equipment rentals, including sizing, intake, and return procedures. Communicate Iceplex policies and procedures clearly and professionally. Support birthday parties, special events, and in-venue programming. Work collaboratively with Iceplex staff, coaches, and operations teams. Maintain a clean, organized, and professional Welcome Center environment. Support food and beverage service and sales as needed. Monitor guest flow in and around the Iceplex and report safety concerns to a Lead or Manager. Follow all Iceplex policies, procedures, and safety standards. Attend required training sessions and staff meetings. Other duties as assigned.

1-2 years of customer service experience required. Experience working in a sports, recreation, hospitality, or entertainment environment preferred. Experience working in an ice rink or sports facility is a plus. Experience with youth sports programs is a plus. Comfortable handling electronic transactions. Strong