HSDM/DUG-Reston

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Responsible for leadin g the Drive Up & Go on l in e selecti on process to ensure on time and a ccur a te order executi on . A lso, responsible for ensur in g a se a mless process of h andof f of order s to our 3PL Third Party Logistics p a rtners. Must be a ble to le a d Home Shoppers/Clerks on the Drive Up & Go equipment, proper shopping of perish able items, cus to mer service and to follow comp a ny procedures and guidel in es.

Lead all aspects of Home Shopping operations and handoff of orders to third party logistics partners.

Review and manage “Metrics That Matter” on a daily/weekly basis with Home Shopping staff and Store Direc to r.

Ensure Home Shopping department meets standards for cleanliness, organization and all marketing materials are fresh.

Per for m initial validation “smoke” test hosted by Corporate Implementation team .

F a cilit a te training for all Home Shopping employees, including “on-demand” employees .

Ensure all Home Shopping employees are following proper processes and procedures .

Ensure customer satisfaction with the Home Shopping experience.

Ensure all orders are shopped and staged on time prior to customer arrival time .

Ensure all orders meet our 3Q’s standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).

Facilitate store employee awareness, have Home Shopping huddles throughout the day.

Ensure service centric customer facing employees can answer all Home Shopping F A Q’s.

Ensure service centric customer facing employees are handing out Home Shopping flyers and “talking” Home Shopping to our customer s.

F a cilit a te customer awareness of Home Shopping service s.

Drive sales visiting neighboring businesses explaining Home Shopping service s.

We are looking for candidates who possess the following:

Excellent customer service skills .

Possess good communication skills, both verbal and written.

Str on g teamwork and interpersonal skills .

Possess leadership skills and the ability to influence the work of o the rs.

Must be able to motivate team members to achieve department goa ls.

Basic computer skills required, basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable.

Ability to stand, walk, bend, stoop, reach and move rapidly for extended periods of time.

Ability to lift and maneuver objects of various dimensions and weights up to approximately fifty pounds.

Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess ability to concentrate and deal with frequent in terr up ti on s.

Will in gness to work independently in a fast-paced environment.

Competitive wages paid weekly

· Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

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