Director, Customer Identity & Access Management - CIAM

In office role with weekly hybrid schedule. Ally work locations are Charlotte NC, Lewisville TX, Jacksonville FL, Dresher PA

We are seeking a Director, Customer Identity & Access Management (CIAM) Product to lead the strategy, roadmap, and execution of our customer authentication and identity portfolio. This leader will own the end-to-end strategy, policy, and performance of customer authentication across all channels, including mobile, web, and contact center, ensuring the right balance between fraud risk, security, operational expense, and customer experience.

The Director will lead high-impact identity, authentication, and fraud-prevention initiatives, with accountability for omnichannel capabilities such as login, MFA, passkeys, passwordless, biometrics, account recovery, step-up authentication, and risk-based authentication. This role will translate enterprise priorities and emerging threat trends into actionable product strategy, roadmap decisions, and measurable business outcomes.

Working across a highly matrixed environment, this leader will partner closely with Product, Fraud, Financial Crimes, Cybersecurity, Risk, Operations, Architecture, Engineering, and Customer Experience teams. In close alignment with Fraud and Financial Crimes, this role offers unique visibility into evolving attack patterns and customer threats, enabling faster, better-informed decisions that strengthen customer protection while improving usability and efficiency.

The ideal candidate is an experienced banking or fintech leader with deep expertise in fraud, identity, authentication, and customer risk management, as well as a proven ability to influence executive stakeholders, align cross-functional teams, and deliver enterprise-scale capabilities in a regulated environment.