Team Lead, Accounts Receivable

I.

Leads and supports daily Accounts Receivable operations across both Cash Application and Collections functions. Works closely with Accounting Coordinators and Senior Accounting Coordinators to ensure timely and accurate cash posting, reconciliation, and collection activities. Partners with Billing, Cash Applications, Collections, RSC, Account Managers, and customers to resolve discrepancies, improve processes, and ensure strong communication and collaboration across internal and external stakeholders. Serves as a key support to the Supervisor and acts as a point of escalation and guidance for the team. II. Essential Duties and Responsibilities Assist the Supervisor by supporting Accounting Coordinators and Senior Accounting Coordinators in daily AR activities across cash application and collections, serving as a key day-to-day resource Lead and support daily cash application and collection activities, ensuring timely and accurate processing of payments, account follow-up, and issue resolution Plan, prioritize, and coordinate daily work activities with Accounting Coordinators and Senior Accounting Coordinators Oversee and validate cash application, unapplied balances, and collection activity to ensure accuracy and timely resolution of discrepancies Support compliance with SOX requirements and internal controls by ensuring proper execution of cash application, collections, account reconciliations, and documentation to maintain audit readiness Monitor and support resolution of unapplied/misapplied cash and delinquent accounts, partnering with internal and external stakeholders as needed Analyze and reconcile customer accounts, supporting timely resolution of variances and outstanding issues Lead support of complex or high-risk accounts, including customer outreach via phone, email, and Teams meetings Support the Supervisor in reviewing aging reports and prioritizing delinquent accounts Act as escalation point for complex cash application and collections-related account issues Support preparation and review of customer aging reports and account statements Partner with Cash Applications, Billing, Collections, RSC, and Account Managers to resolve discrepancies and improve overall AR performance Utilize advanced Excel skills (including XLOOKUPs, pivot tables, and formulas) to analyze data, reconcile accounts, and support reporting requirements Promote a positive and approachable work environment by serving as a go-to resource for team members, while actively partnering with cross-functional teams to drive results Support strong communication and coordination across AR teams and with internal and external customers to ensure timely resolution of issues III.

A.

Associate's Degree accredited) Accounting, Business Administration, Finance, or related field or in lieu of degree High School Diploma or GED (accredited) with 3–5 years of relevant Accounts Receivable experience 3 years of Accounts Receivable experience in cash applications, collections, or related AR functions Proven ability to support team performance, contribute to KPI achievement, and assist in meeting operational goals B.

IV.

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. Repetitive Motions Eye/Hand/Foot Coordination Sitting Talking Hearing Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V.

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more.