Product Service Consultant eTech

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About SPM Oil & Gas: SPM Oil & Gas, a Caterpillar company, provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally, we deliver engineered oilfield and drilling equipment repair and certification, mechanical and rotating equipment repairs and upgrades, rapid prototyping of spare parts, robust asset management, operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the industry About the Role: The Product Service Consultant Engineer eTech will support new products or changes to existing products Additional Information: Preferred Location: Midland, Texas Additional Location: Fort Worth Texas This role requires 50% travel This role does not offer sponsorship Relocation assistance is available What Will You Do: Serve as the primary technical resource for customers and dealers, providing electrical systems expertise, troubleshooting support, and on-site guidance to resolve complex product and performance issues. Partner with customers, service teams, manufacturing, and product development to translate field feedback into product improvements that enhance quality, reliability, and customer satisfaction. Investigate product quality and reliability concerns, perform root cause analysis, and drive corrective actions to prevent recurrence and improve overall product performance. Evaluate manufacturing and design processes, identify opportunities for improvement, and provide engineering recommendations that optimize product quality, serviceability, and production efficiency. Communicate technical specifications, product updates, and service recommendations clearly to both technical and non-technical stakeholders while tracking and managing product issue resolution. Travel extensively (up to 50% or more, including domestic and international travel) to support customers, conduct field investigations, deliver training, and develop deep subject matter expertise in electrical systems and product applications Top Candidates Will Have: Electrical engineering and/or electrical technology experience Skills You Will Have: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Technical