Microsoft Teams Engineer Senior

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

As a dedicated Microsoft Teams Engineer – Senior, you will join USAA’s Collaboration and Productivity Operations Engineering Team, supporting the enterprise collaboration and productivity platforms relied upon by the entire association. While this role will primarily focus on Microsoft Teams, team members also support a broader portfolio of collaboration technologies. This position offers the opportunity to work on high-visibility enterprise initiatives, influence the employee experience at scale, and partner with stakeholders across USAA to deliver secure, reliable, and innovative collaboration solutions. We are looking for a senior-level Microsoft Teams Engineer with multiple years of experience designing, implementing, and supporting Microsoft Teams solutions in a large enterprise environment. Experience should include both implementation and post-implementation operational support. Expected to serve as a technical mentor and subject matter expert for Microsoft Teams, actively developing the skills of other engineers through documentation, training sessions, troubleshooting guidance, and day-to-day coaching. Responsible for creating, modifying, maintaining and supporting infrastructure and individual and integrated system components and solutions that enable and IT Services. Balance availability, security, efficiency and functional requirements to help provide an optimized production service. Identify and manage existing and emerging risks that stem from business activities and ensure these risks are effectively identified and escalated to be measured, monitored and controlled. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Colorado Springs, CO.  Relocation assistance is available for this position.

Independently designs scalable IT system infrastructure, provides oversight and priority for system change - reserves execution for complex implementations, and automates service delivery and maintenance tasks; provides direction and priority for monitoring and tooling activities. Independently resolves highly complex technology production issues and leads troubleshooting of end-to-end solutions that span across multiple systems. Leads analysis of end-to-end system failures to identify opportunities across multiple systems. Makes recommendations to business leaders on best solutions. Independently experiments with new patterns and technologies. Helps establish and improve engineering best practices, concepts, and patterns with peers and the business. Understands the customer and proactively identifies innovative solutions and ideas for the product/business. Mentors' engineers, coach engineers on design, development, and maintenance of systems. Develop software defined infrastructure in code in CI/CD Pipelines. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of infrastructure experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years'