Installation Supervisor in CIS&KZ

Location: Syganak str., 43, 3rd floor, Astana, 010000, Kazakhstan Job Title New Equipment Supervisor, Field Service Role Overview Would you like to join a truly international, talent‑driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity? OTIS is growing, and we are looking for a talented New Equipment Supervisor (Project Manager) to lead and manage volume installation and construction projects, while supporting our distributor network across the region (15 countries).

1. Project Management • Manage projects end‑to‑end, covering the full lifecycle: planning, execution, technical support, and close-out • Prepare cost estimations and ensure alignment with project budgets • Monitor and manage project financials, including accounts receivable and payable • Maintain professional communication with customers and main contractors; participate in commercial and technical negotiations • Lead conflict resolution processes with customers in alignment with OTIS business objectives • Coordinate with manufacturing facilities to define and calculate modernization and upgrade solutions • Ensure adherence to project timelines, budgets, and quality standards • Coordinate with subcontractors, suppliers, and customers throughout all project stages • Support preparation and review of commercial offers and contractual documentation • Organize and lead customer meetings; provide regular project status updates Supervise installation completion and ensure all technical, administrative, and regulatory requirements are met for final handover 2. Technical Process Control & Coordination • Handle customer claims, complaints, and warranty cases • Work closely with factories, technical experts, and field teams • Organize and deliver technical and product training for sales teams, service engineers, and distributors • Ensure compliance with OTIS safety standards, local regulations, and certification requirements • Lead technical alignment meetings with factories to confirm solutions and gather engineering data • Travel to customer and distributor sites within Kazakhstan and internationally 3. Financial & Administrative Control • Prepare commercial proposals, variation orders, and cost estimates for additional scope • Monitor contractual obligations and milestone performance • Prepare management reports for internal and external stakeholders • Coordinate with the Legal Department on claims, disputes, and contractual matters 4. Partner & Subcontractor Management • Organize and conduct meetings with customers, partners, and subcontractors • Ensure compliance with contractual terms and requirements • Coordinate subcontractor activities, including review and approval of proposals for installation and services 5. Training & Certification • Organize training programs and certification processes for employees and partners • Develop training materials and conduct instructional sessions • Ensure subcontractors and local teams are certified in accordance with OTIS standards across CIS countries • Implement structured training programs for contractors, distributors, and service teams 6. Service Project Oversight • Provide support from a service and maintenance perspective across projects • Interact directly with customers regarding service quality and performance • Coordinate corrective actions to address deficiencies and ensure compliance with OTIS standards • Support development of spare parts sales and modernization solutions Requirements • Bachelor’s degree in a technical field • Minimum 3 years of experience in the elevator and escalator industry • Experience in a similar role (project management / field operations) • Proven people management experience with strong leadership skills • Ability to coach, train, and develop teams • Strong customer-oriented mindset with excellent