Director of Operations-AI Skilling

Microsoft is a place where passionate innovators come together to collaborate, envision what’s possible, and take their careers further. In a world driven by cloud-enabled innovation, we embrace openness, creativity, and limitless thinking.  Our mission is to empower every person and every organization on the planet to achieve more. We bring this to life through a growth mindset, a commitment to innovation, and a culture grounded in respect, integrity, and accountability, where everyone can thrive at work and beyond.    The Global Skilling Product Team (GSPT) is on a mission to build world-class skilling products and experiences that inspire customers, partners, Microsoft sellers, and future generations. Our goal is to reach 100M+ learners globally through impactful skilling, upskilling, and reskilling solutions.    We are seeking an experienced Director of Operations-AI Skilling to lead the Operations team within the Product Team in Global Skilling, reporting directly to the GM, Global Skilling Product Team (GSPT). In support of Global Skilling’s priorities to empower the global workforce, skill a world-class sales organization, reach new learner audiences, drive real-world impact with AI, and energize the team, this leader evolves Content Publishing and Credential Operations to operate at product speed, accruing to product priorities — enabling product and agentic skilling experiences to scale globally with reliability, efficiency, and measurable impact.    This role will evolve content operations for our skilling experiences using AI and automation to modernize the entire content lifecycle from content ingestion, publishing, release and maintenance. Leads a team of operations leads and partners closely across product, engineering, content & insights, field and partner, audience and outbound, and community and culture teams. Sponsors process design and business outcomes for highly complex processes across the organization. Oversees process execution across teams by utilizing broad knowledge of process tools and methodologies. Sets strategic goals for process monitoring and evaluation across the organization. Sponsors risk mitigation across multiple complex process lifecycles. Sponsors incorporation of continuous improvement methodologies and determines prioritization for teams across the organization. Oversees change management efforts. Oversees governance for multiple complex process documentation and design across the organization. Oversees governance for multiple large supplier contracts for suppliers working on behalf of Microsoft. In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance.

AI-first Process design and execution:  Owns and drives the AI first strategy and vision for the entire content lifecycle from first principles – ingestion, creation, publishing, localization and maintenance with continuous improvement methodologies, efficiencies and scale. Determines prioritization for process improvement, including optimizing, maintaining, and transforming current processes to increase efficiency and effectiveness for teams across the organization. Holds teams accountable for dependable, high-quality work and creates opportunities for automation with AI and agentification.  Develops operations roadmap with clear end-to-end views of expected business outcomes for owned processes across the organization by leveraging data, research, and assessments. Guides stakeholder engagement rhythm to ensure engagement and alignment across teams to drive process outcomes. Leads the identification of alternative solutions and options to resolve challenges with executive business partners across the organization.   Sponsors process design and the development of business outcomes for highly complex processes across the organization to assess process performance for teams