Sales Consultant, Virtual

Purpose The Sales Consultant, Virtual Sales is responsible for promoting the Company’s products and services through building relationships with new and existing customers by telephone, email, and other electronic means. This position maintains and grows sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning and FF&E products to hotels, motels, management groups and/or additional markets for an assigned territory.  The main focus of the Sales Consultant, Virtual Sales is to help the Company’s customers succeed while achieving sales and profit goals established by the Company.

Increase sales through account penetration by analyzing current sales and volume, planning sales calls and following up.  Utilize product knowledge, ROI and analytical research tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and opportunities. Maintain, build, and expand customer relationships via telephone, email or other electronic means. Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This may include advance notification to Merchandising of changes, increased or decreased product movement, new business, changes in proprietary product or other related information.  Also provide advance notification to Operations about new customers or any other changes that may affect customer orders or delivery. Continuously monitor assigned accounts and take corrective action, as needed, to maintain and improve overall customer satisfaction.  Regularly communicate with assigned accounts regarding new products and services, company changes, holiday schedules, item changes, and new sales opportunities. Update customer about any pricing/ item changes or information.  Immediately notify management team if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation. Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms. Assists in the set-up of new accounts including the creation of customer order guides, obtaining new account applications, setting up price-rules, establish order/delivery schedules, implement customer/vendor pricing agreements, create files, etc.  Coordinate with each appropriate department in order to meet or exceed the customer’s expectation. Accurately forecast sales results and trends for a specific sales region. Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present Maybe required to work non-traditional hours, while also providing a level of individual autonomy to support and successfully meet customer needs Track activities and results, collaborate on opportunities, and champion the team selling process through use of Salesforce (Sysco’s CRM tool) Take a proactive approach to owning learning / development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and product knowledge Is willing to work safely with minimal environmental impact and understands the importance of reporting all hazards, incidents, and environmental spills immediately to their Supervisor. Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present. Perform other duties as assigned.         Qualifications/Skills/Job Requirements Minimum 1 years or more of sales experience required, with a proven record of sales success and history of accomplishments Experience in hospitality or supply/distribution sales preferred Experience in relationship sales managing new and existing customer opportunities and up-selling preferred Experience with trip planning, territory routing, and account