Asset Protection Manager

Summary This role is not eligible for immigration sponsorship Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd. To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us. Role and Responsibilities This role primarily supports Samsung-owned retail locations, with additional oversight of Samsung-owned assets used by third-party labor teams and indirect channel partners. Key responsibilities include, but are not limited to: Theft Prevention & Loss Management: Develop, implement, and manage comprehensive theft prevention strategies across Samsung-owned retail locations and third-party channel environments. Identify vulnerabilities in asset handling workflows, escalate risk indicators, and lead corrective action plans in collaboration with Operations, HR, and Legal to minimize shrink and protect Samsung's bottom line. Loss Prevention Operations & KPI Management: Establish, track, and report on key loss prevention KPIs — including shrink rate, incident frequency, recovery rate, and investigation resolution time. Develop dashboards and reporting cadences that provide real-time visibility to leadership, and drive continuous improvement in loss prevention performance across all channels. Cash & Courier Management: Oversee cash handling procedures across retail channels, standardizing protocols to ensure uniformity, accuracy, and compliance. Manage courier pick-up schedules and vendor accountability, optimize routes to reduce asset-in-transit risk, and maintain clear communication channels between courier partners and retail teams to eliminate gaps in chain of custody. Camera Review & Security Operations: Manage surveillance infrastructure across Samsung-owned locations — including deployment strategy, coverage gap analysis, and real-time monitoring protocols. Leverage analytics tools to detect and alert on suspicious activity, and train store personnel on camera review, incident identification, and administrative error reduction to strengthen overall site security. Investigation Activity: Lead and manage investigations related to internal and external theft, fraudulent activities, vandalism, and unexplained asset losses. Coordinate across Operations, Retail, HR, and Legal as appropriate; maintain detailed case documentation; and provide findings and recommendations to senior leadership. Serve as the primary point of contact for law enforcement coordination when required. Asset Tracking, Reporting & Inventory Research: Own end-to-end device and asset tracking across Samsung-owned retail locations and assets deployed with third-party labor teams and indirect channel partners. Manage tracking systems and reporting tools to maintain accurate inventory records, investigate discrepancies, and ensure all FOC (free-of-charge) asset activity is documented and reconciled in a timely manner. Cross-Functional Collaboration & Training: Partner with Retail Operations, Finance, HR, Accounts, and Legal teams to surface asset protection risks and implement solutions. Develop and deliver training recommendations for retail staff on best practices in cash management, device handling, and loss prevention awareness to build a culture of accountability across all channels.

Bachelor's degree in Criminal Justice, Business Administration, Operations, or a related field; or equivalent combination of education