Restaurant Manager - Specialty Restaurant (Nikkei Cuisine)

JOB SUMMARY The Restaurant Manager – Specialty Restaurant (Nikkei Cuisine) is responsible for leading and managing the overall operations of the resort’s Nikkei Restaurant, ensuring the delivery of an authentic, distinctive, and memorable dining experience that reflects the unique fusion of Japanese and Peruvian culinary traditions. This role provides strategic and operational leadership across all restaurant functions, including guest experience, service excellence, beverage programs, revenue generation, financial performance, team development, and concept execution. The Restaurant Manager works closely with the Executive Chef and Food & Beverage leadership team to continuously enhance the Nikkei dining concept, drive profitability, develop associates, and ensure adherence to Marriott brand standards. The position is responsible for cultivating a culture of hospitality, storytelling, culinary excellence, and personalized service while maximizing guest satisfaction, revenue opportunities, and operational efficiency. KEY RESPONSIBILITIES I. Restaurant Operations & Concept Management

Lead the daily operations of the Nikkei Restaurant to ensure exceptional service standards, operational efficiency, and guest satisfaction. Champion the authentic Nikkei dining concept, ensuring all aspects of the guest journey reflect the restaurant’s unique identity. Ensure seamless service execution across lunch, dinner, specialty events, and private dining functions. Maintain high standards of cleanliness, presentation, ambiance, and operational readiness throughout the restaurant. Monitor dining room performance and service flow to ensure efficient guest experiences. Collaborate closely with culinary leadership to ensure menu execution aligns with brand and concept standards. Continuously evaluate and enhance restaurant operating procedures to improve efficiency and guest satisfaction. Support the implementation of seasonal menus, specialty events, promotional offerings, and culinary activations.

II. Guest Experience & Service Excellence

Champion exceptional guest experiences through personalized, attentive, and engaging service. Ensure associates confidently communicate the Nikkei concept, menu offerings, culinary techniques, and cultural influences. Actively engage with guests to build relationships and create memorable dining experiences. Respond promptly and professionally to guest feedback, concerns, and special requests. Lead service recovery initiatives to resolve guest issues and maintain loyalty and satisfaction. Monitor guest satisfaction feedback and implement continuous improvement initiatives. Ensure service delivery aligns with Marriott’s hospitality standards and guest service philosophy. Create an environment that encourages repeat visitation and positive guest recommendations.

III. Revenue Generation & Business Development

Drive restaurant revenue through innovative dining experiences and targeted promotional activities. Lead the execution and growth of Chef’s Table experiences, Omakase dining offerings, and curated culinary events. Develop and promote beverage pairing programs, premium dining experiences, and specialty menu offerings. Support the implementation of seasonal promotions, limited-time menus, and signature dining activations. Identify opportunities to increase average spend, guest frequency, and overall restaurant profitability. Collaborate with Sales, Marketing, and Resort Operations teams to drive awareness and patronage. Support initiatives that enhance the restaurant’s reputation and market positioning. Monitor restaurant performance metrics and develop strategies to maximize revenue opportunities.

IV. Beverage Program Management

Maintain strong knowledge of sake, wines, Japanese spirits, cocktails, and beverage pairing techniques. Ensure beverage offerings complement the Nikkei culinary concept and enhance the overall guest experience.