AVP, Business Intelligence – H&W (L10)

Role Title: AVP, Business Intelligence – H&W (L10) Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com. Organizational Overview: Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth.

Summary/Purpose: AVP, Business Intelligence – H&W: This role is part of India Analytics Hub & Global Business Intelligence (IAH & GBI) org. The role will deliver on business and organizational priorities for Health & Wellness (H&W) platform focusing on business intelligence solutions, that are powered by data and analytics. This role is responsible for developing and enhancing BI products (dashboards, datasets, semantic layers, and standardized reporting) while also providing consulting support to stakeholders. Working under the VP – Business Intelligence, this role partners with platform analytics, data engineering, and business teams to translate requirements into governed, performant BI solutions, ensuring accuracy, usability, and adoption. This role combines technical development (SQL, BI tools, data validation) with strong consulting skills (requirement clarification, storytelling, training and communication) to help drive measurable business outcomes.

Design, develop, automate, maintain and enhance BI products from wing to wing, including gathering clear requirements, programming/data pulling, ETL, automation, product delivery, and maintaining documentation/job aide. Daily use of SQL, SAS, and Python (future), ensuring consistent definitions and process governance. Drive measurable operational efficiency and standard processes for BI product delivery. Deliver on projects and initiatives, assigned by VP – Business Intelligence and management to advance team and business priorities, including new partner onboarding and Cloud/AI journey. Be an SME and business consultant by understanding business needs and performance trends; share analytical thinking with solutions translating needs into insights and recommendations. Upgrade knowledge on BI technical and functional advancements (AI) and deploy learnings on existing and future deliverables – be the SME and trainer to teams. Collaborate with US and India cross functional teams (including Tech, Finance, Marketing) to strengthen BI practice. Engage in meetings with internal and external stakeholders. Optimize performance of BI solutions (query tuning, extract strategies, aggregations, incremental refresh patterns) and support scalability. Translate user stories and acceptance criteria into technical design and build tasks; provide LOE estimates and highlight dependencies/risks. Partner with stakeholders to clarify business questions, identify underlying decision needs, and propose the most appropriate BI solution (dashboard, dataset, alerting, or standardized report). Document metric definitions, business logic, data sources, refresh cadence, and known