Site Lead, AMZL Operations

Amazon Last Mile (AMZL) is looking for a motivated, customer-obsessed leader to join our team as a Site Leader at one of our Delivery Stations in India. In this role, you will be responsible for managing the end-to-end operations of a delivery station, covering both Under the Roof (UTR) and Over the Road (OTR) functions to ensure every package reaches the customer safely, on time, and at the lowest cost.

You will lead a team of Team Leads, Delivery Associates, and warehouse associates to execute daily station operations — from package inbound, sort, stow, pick, and stage inside the station, to route dispatch, real-time delivery monitoring, and last-mile execution on the road. You will own station-level performance across safety, quality, productivity, and delivery promise metrics including On-Time Performance, Delivery Success Rate, speed, and costs. You will manage relationships with 3P Partners DSPs, oversee fleet readiness across a mix of 2W, 3W, and 4W vehicles, and drive route optimization to maximize productivity. You will be responsible for labor planning, shift scheduling, and capacity alignment to daily and seasonal volume curves — including peak events such as Great Indian Festival and Prime Day. Beyond daily execution, you will drive continuous improvement initiatives, conduct root-cause analysis on delivery defects, lead daily and weekly business reviews, and implement standard work across all processes. You will own associate engagement, safety culture, onboarding, and talent development at your station. You will navigate India-specific operational challenges including address ambiguity in dense urban zones, COD reconciliation, contingency-related disruptions, and serviceability expansion in collaboration with city logistics teams.

We are looking for someone who thrives in a fast-paced, ambiguous environment and can balance tactical, on-the-ground execution with data-driven decision-making. The ideal candidate has experience managing large teams (50+ associates), a strong bias for action, and a track record of delivering results in logistics, supply chain, e-commerce, or retail operations. You should be comfortable working across shifts, including early mornings, late evenings, and weekends as required by operational needs.

1. Bachelor's degree in any discipline 2. 3–5 years of experience in operations, logistics, warehousing, or supply chain management 3. Experience managing frontline teams and driving performance through metrics 4. Strong analytical skills with proficiency in Excel and data interpretation Preferred Qualifications: 1. MBA or equivalent postgraduate degree 2. Experience in last-mile delivery, e-commerce fulfillment, or quick commerce operations 3. Knowledge of Lean, Six Sigma, or Kaizen methodologies 4. Familiarity with fleet management, route planning, or DSP/3PL partner management 5. SQL proficiency for data deep-dives and reporting Key job responsibilities Process & SOP Ownership Serve as the custodian of all processes and SOPs for the assigned program. Continuously challenge, refine, and innovate existing workflows to enhance quality, reduce waste, and eliminate non-value-added activities through creative, out-of-the-box solutions. Cross-Functional Coordination Collaborate with internal teams and external stakeholders to ensure seamless execution of last-mile operations and timely delivery of customer orders. End-to-End Operations Management Oversee in-bound, outbound, delivery, returns, forward-leg pick-ups, capacity utilization, network optimization, and contingency planning to drive operational efficiency. Partner Management Manage relationships with delivery partners and vendors to ensure alignment with performance standards, compliance requirements, and capacity needs. Drive accountability, monitor performance metrics, and enable partners with support and guidance to meet operational goals. Quality & Customer Experience