Hotel Partner Solutions Specialist

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Hotel Partner Solutions Specialist Introduction to the Team We're looking for a supporting-level team member who applies foundational infrastructure/platform knowledge to ambiguous technical/non-technical projects and tasks. The Technical Solutions Analyst will assist with issue investigations, data analysis and remediation for internal and external infrastructure disruptions and/or service enhancements. In this role, you will: Apply technical expertise in coordination with technical teams to resolve service and system disruptions.  Recommend interim and long-term solutions to complex problems to ensure successful resolution; guide the analysis of a problem to a successful resolution.  Contact required resources inside and outside the company to resolve the problem.  Develop/maintain support documentation for use by all levels of support personnel.  Identify simple known patterns (a figure, object, word, or sound) hidden in other distracting material and understand opportunities for improving services and/or products.  Confirm comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and answering routine questions.  Create clear, concise , and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).  Consider and understand the audiences' specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.  Report clearly on current work status.  Coordinate bringing together different stakeholders with varied perspectives to develop solutions to issues, and contribute own suggestions.  Think holistically to identify opportunities around policies/ processes to increase efficiency across organizational boundaries.  Assist with a whole system approach to analyzing issues by ensuring all components (structure, people, process and technology) are identified and accounted for.  Research and analyze complex technical data using statistical methods.  Identify that there is a need for process improvement and actively seek guidance from their Manager on how to achieve this.  Demonstrate openness and flexibility to adapting their work to new processes to streamline and be more efficient.  Assist with the development of business area standards and procedures.  Collaborate with team members to co-develop and solve problems.  Experience and Qualifications:  0-2 years of experience  Bachelor's degree or equivalent experience. Technical degree preferred.  Demonstrates production and/or data analysis work experience.  Supporting day-to-day operations in technical environments.  A+ Certification or equivalent  AWS Foundational  Technical Skills:   Knowledge of SQL and Excel is essential.  Querybook, Splunk, Kibana, and Postman  Understanding of API, XML  Scrum/Agile methodologies  Salesforce, Jira, Confluence  Automation experience, AI  Experience in working with big datasets.  Python, C++, and other programming languages  (nice to have)  Knowledge:   Collect information to understand problems and identify their origin.  Research precedents and known