Associate Analyst - Bank Fraud Wire Verification

12850 W Gran Bay Pkwy, FL, 200 Dryden Road, PA, 2911 Lake Vista Drive, TX, 601 S. Tryon Street, NC

Remote?

No

Ref #

22720

Posted Date

07-23-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too? Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

In office role, Ally work locations are Lewisville TX, Charlotte NC, Jacksonville FL, Dresher PA The Deposit Operations' Wire Fraud Analyst position is responsible for assessing various situations and identify risks as they pertain to potentially fraudulent Wire Transfers. Specific procedural reviews and approved countermeasures are utilized in the daily job performance. This role works closely with the Fraud Sr. Supervisor and Team Leads, as well as various teams within Operations to assist with the investigation and deterrence of fraud against Ally Bank. This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Ally Brand and high level of customer experience are maintained. Lastly, the primary responsibility of this role is to handle incoming calls.

The Work Itself

Handle incoming calls from internal Ally associates and external customers calling into Ally. Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts. Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal. Some interaction may be necessary with other companies or local, state, and federal authorities. Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers. Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments. Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate. Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.

The Skills You Bring

Minimum Qualifications 0+ years of experience High school Diploma or GED equivalent Preferred Qualifications 1+ years of experience in Bank Fraud 1+ years of experience in financial services 1+ years of experience in Customer Service/Call Center environment 1+ years of experience in Wire Transfer Fraud High level of customer service skills Ability to multi-task and adapt to change. Be challenge driven, goal oriented and capable of handling emergency or crisis situations. Strong written and verbal communication skills. Effective