Client Manager

Client Manager Ready to lead strategic client relationships in a truly global environment? Passionate about shaping better decisions for multinational clients? Read on! Aon South Africa is looking to hire a Client Manager in our AGCN team, this is a hybrid role with the flexibility to work both virtually and from our head office in Sandton. The role of the Client Manager is to build and improve day to day client relationships, manage portfolios of client accounts and provide technical expertise to less experienced employees. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one engaged team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Responsible for leading, developing and improving the day to day client relationship Responsible for the AGCN portfolio clients and manages and co-ordinates all related activities including building a “client profile” of risks and needs analysis Prepares pre-renewal documents and arranges to meet with clients, including sending renewal notifications to clients, as well as cancellation letters (where applicable) Structures an insurance programmes to meet these needs including producing client documentation (including policy documents and claims statistics), leading or contributing to renewal meetings and leading or contributing to fee negotiations Responsible for coordinating and servicing outwards business. The split between inward and outward business shall be agreed to with the Business Unit Manager. Responsible for maintaining and improving client satisfaction, retention, revenue and profitability Engage and troubleshoot Multinational service delivery issues that could impact existing and future client opportunities. Partner with local and network account teams on jeopardy and prospective client opportunities. Work to achieve growth (7%) and retention (95%) targets for Aon South Africa. Provide Quarterly revenue reports to Business Unit Manager, including details of revenue directed to the office on inward business generated in country and multi-country revenue opportunities secured via the AGCN. Ensure correct and consistent use of reporting tools and technology to capture multinational opportunities. (i.e. SFDC) Attending to client complaints and escalating to Business Unit Head/Legal and Compliance where necessary. Contributes into the development of new business with either existing or new clients – spots opportunities for increasing revenue and follows up appropriately Acts as a support to Senior Client Manager/ Business Unit Head on larger, more complex accounts Responsible for credit control in respect of both the local premium and the global fees. Ensuring in all cases that premiums/fees are collected within the stipulated credit period. Maintain GAMS compliance rate greater than 100% How this opportunity is different As an Aon colleague, you will never be limited by your job title. Instead, you will learn and grow alongside some of the most talented people in the business, who genuinely want you to be the best version of yourself. We honestly believe that our culture is different, with authentic and inquisitive individuals who each bring something unique to our team. Be you, be unique with us. Skills and experience that will lead to success Qualifications. A minimum of Grade 12 or equivalent A Bachelor’s degree is preferable Must be registered as a representative with the FSCA in terms of the FAIS Act Must be registered as an associate with the IISA Knowledge. Excellent knowledge of policy wordings A comprehensive knowledge of the South short-term insurance markets An in-depth strategic knowledge of industry and business strategies and company goals Computer literacy with advanced know-how in MS Word and Excel. Skills and Attributes. Skill and confidence to articulate Aon’s