Commercial Product Manager Lead – Workflow Process Management, Investor Services

About FIS   We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues,   clients   and communities. If   you’re   ready to start learning,   growing   and making an impact with a career in fintech,   we’d   like to know: Are you FIS?

We are looking for a commercial product lead who can help shape the future of workflow process management within Investor Services, improving how financial services organisations   operate , make   decisions   and deliver value to their clients.   Across financial services, organisations continue to face pressure from manual processes, fragmented systems and complex workflows that limit visibility, increase operational   risk   and reduce agility. This role sits at the centre of that challenge, helping FIS define and deliver workflow-led product solutions that improve operational efficiency, strengthen control and support scalable operating models.    As Commercial Product Manager Lead, you will define and execute product strategy,   roadmap   and commercial outcomes for workflow process management solutions across Investor Services. You will act as the bridge between customers, business stakeholders, sales, marketing,   operations   and engineering teams to ensure products deliver measurable customer value and business growth.    This is not a delivery-only role. You will be expected to drive product direction through customer insight, commercial   impact   and bold thinking, with a focus on how workflow automation, data and intelligent process management can transform Investor Services operations.

You will work with product, design, engineering, commercial and operational teams who are focused on solving real client problems, not simply   maintaining   existing systems. The team values customer understanding, practical innovation, fast but considered decision-making and a willingness to challenge when something does not make sense.

Own the workflow process management product area as a business, not just a roadmap, driving adoption,   retention   and measurable commercial impa ct.   Define and communicate the product vision, strategic   direction   and roadmap for workflow process management within Investor Services.    Get close to customers and internal stakeholders to understand how Investor Services teams   operate , where workflows break down and where manual processes create friction or risk.    Identify   opportunities to replace manual,   fragmented   or inefficient processes with scalable workflows supported by automation,   data   and product-led design.    Translate complex customer, operational and market requirements into clear product initiatives, requirements, user   stories   and acceptance criteria.    Partner with engineering and delivery teams to prioritise product backlogs and ensure successful delivery of product releases and enhancements.    Build business cases for new features, product enhancements and strategic initiatives that support commercial growth and customer value.    Partner with Sales, Presales, Customer Success, Operations, Compliance,   Support   and other internal teams to align product direction with customer needs and business   objectives .    Support go-to-market positioning by helping teams communicate product value through real customer outcomes rather than features alone.    Track product performance, customer adoption, commercial   impact   and opportunities for optimisation across the product lifecycle.

Significant experience   in product management, product   ownership   or a related commercial product role.    Experience defining product strategies and product roadmaps.    Strong understanding of customer workflows, process   management   and automation