Technical Specialist - Collaboration Services (M365 Support)

About the Opportunity Job Type: Permanent Application Deadline: 08 August 2026 Job Description                                                                                                  Title                 TECHNICAL SEPCIALIST - COLLABORATION SERVICES Department       Enterprise Collaboration Services Location          Bangalore, Gurgaon or Dalian Reports To       SENIOR TECHNICAL CONSULTANT Level                TECHNICAL SEPCIALIST We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our collaboration team and feel like you’re part of something bigger. About your team We are a dynamic team who work to provide many services to the Fidelity International business globally.  With a Service Catalogue of around 100 applications the Enterprise Collaboration Services team are responsible for many different technologies such as the support for all M365 services including Exchange Online, Teams, SharePoint and OneDrive. We have a small Exchange on premise footprint and provide the means for secure email utilizing both TLS and OME. Always looking to improve and enable teams to automate tasks working in a DevOps environment. About your role Reporting to the Senior Technical Consultant, you will be a member of the Enterprise Collaboration Services Team. Responsibilities will be wide ranging including providing 3rd line support to our customers for all M365 services, as well as supporting other teams within Technology as appropriate. You also need to work on projects, and be part of UK hours shift support.

Excellent knowledge of M365 suite of products including Exchange Online, SharePoint Online, Microsoft Teams, One Drive for Business and associated collaboration tools. Experience of Teams as a Platform (inc voice) and consultancy on adopting Teams and automating business flow. Excellent knowledge of MS Outlook. Experience of Microsoft Cloud technologies including Azure & M365 Services with migration and operational experience. Experience of Azure AD or an understanding of Access Package/Conditional Access policies. Knowledge of security/Compliance concepts for AD, Azure AD, Microsoft Purview, and DLP desirable. Experience using Power Platform, Power Apps, Power Automate, and PowerShell desirable. Exchange 2016 & MS Edge troubleshooting experience and implementing and managing TLS/DKIM/DMARC. Knowledge of networking concepts and technologies such as HTTP, SMTP, DNS, TCP/IP, and other web protocols, proxies and load balancers. ITL certified (Desirable) with a knowledge of structured change management. Essential Skills & Experience Candidates must demonstrate: Expert-level (L4+) capability in at least one of the following technologies: Exchange Online Microsoft Teams SharePoint and OneDrive Online Advanced-level (L3+) capability in any other secondary Microsoft 365 collaboration technology listed above. Intermediate-level (L2+) capability in Microsoft Power Platform administration (Power Apps and/or Power Automate except Power BI) Exchange Online Ability to design, implement, support, and govern enterprise messaging solutions including: Exchange Online architecture and service administration Mail flow design and troubleshooting SMTP routing and message hygiene Email security technologies including SPF, DKIM, DMARC and TLS Hybrid Exchange environments and mailbox migrations Retention, legal hold, and eDiscovery requirements Troubleshooting complex messaging issues across Microsoft 365 services Service improvement, automation, and operational governance SharePoint and One Drive Online Ability to design, implement and support modern SharePoint solutions including: SharePoint and One Drive Online administration and