Accounts Receivable KAC Collector (M/F)

Location: Golfo De Salónica 73, 28033 MADRID, Spain Role: Accounts Receivable KAC Collector Otis (M/F) Accounts Receivable Collector (M/F) is responsible for managing and collecting outstanding receivables from assigned customers. The primary objective of the role is to ensure timely cash collection, minimize overdue balances, and support the organization’s cash flow while maintaining positive and professional customer relationships.

Customer Contact and Follow‑Up Proactively contact customers via phone, email, and written correspondence to remind them of outstanding invoices, confirm payment status, and resolve delays in payment. Payment Negotiation and Resolution Negotiate appropriate payment plans or settlement agreements with customers, ensuring arrangements are aligned with company policies and approved terms, and that payments are received within agreed timelines. Account Monitoring and Prioritization Regularly review and monitor assigned customer accounts to identify overdue balances, assess risk, and prioritize collection efforts based on aging, exposure,provisions and customer profile. Dispute Management Identify, document, and ensure the invoice is disputed in case of missing payment or payment discrepancies. Accurately log disputes in the system and assign them to the appropriate resolver to ensure timely investigation and resolution. Record Keeping and Documentation Maintain accurate, complete, and up‑to‑date records of all customer communications, payment commitments, dispute details, and account status updates in the relevant systems. Reporting and Analysis Prepare and analyze reports related to collection performance, overdue balances, dispute levels, and progress against collection targets. Escalate risks or concerns when necessary. Policy and Compliance Adherence Ensure all collection activities comply with company policies, internal controls, and applicable legal and regulatory requirements, maintaining high ethical standards at all times. Customer Service and Relationship Management Provide professional and solution‑oriented customer service by responding promptly to customer inquiries, addressing concerns, and maintaining constructive working relationships. Cross‑Functional Collaboration Work closely with internal teams such as Cash application team, Dispute Specialists, Commercial, Sales, and Legal to resolve issues, improve processes, and support efficient end‑to‑end collections. Operational Support Support Genpact and local collection activities when required, including providing backup coverage, sharing best practices, and contributing to team objectives. Required Skills and Competencies Proactive Mindset Demonstrates strong initiative by actively following up on outstanding receivables, anticipating potential payment issues, and taking timely action to prevent overdue balances. Positive and Professional Attitude Maintains a constructive, solution‑oriented approach when interacting with customers and internal stakeholders, even in challenging or high‑pressure situations. Problem‑Solving and Resolution Skills Highly resolutive, with the ability to identify issues, analyze root causes, and drive effective solutions for payment delays, disputes, or account discrepancies. Strong Analytical and Attention‑to‑Detail Skills Detail‑oriented with the ability to analyze account data, aging reports, and payment trends to accurately assess risks, prioritize actions, and ensure data quality. Teamwork and Collaboration Works effectively as part of a cross‑functional team, collaborating closely with Finance, Commercial, Sales, Legal, Cash Application, and external partners to achieve shared objectives. Communication Skills Clear and professional verbal and written communication skills, enabling effective customer interactions, negotiations, and internal coordination. Organization and Time Management Able to manage multiple