KYC Operations Sr. Supervisor

KYC Operations Sr. Supervisor Job Description        This is a developing professional role in KYC, AML, Account Opening & Documentation Review, responsible to support the client onboarding of Citi Private Bank clients. Deals with problems independently and has latitude to solve complex problems. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required to exchange potentially complex/sensitive information. Limited but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.               Responsibilities : Perform independent, in-depth KYC due diligence for new and existing clients, ensuring full compliance with the Bank’s AML/KYC standards and all relevant local and global regulations. Conduct and analyze complex Enhanced Due Diligence like Source of Wealth, Source of Wealth Corroboration, client name screening dispositions, and sanctions reviews for high-risk client profiles. Proactively identify, analyze, and escalate potential money laundering risks, suspicious activities, and compliance deficiencies to senior management with transparency. Serve as a Subject Matter Expert (SME) on KYC matters, providing guidance and support to senior stakeholders, private bankers, and other team members. Liaise effectively with internal and external stakeholders to manage exceptions, resolve complex issues, and facilitate a seamless and efficient onboarding experience. Develop and prepare detailed client risk assessments, exception management reports, and various Management Information System (MIS) reports to support management reviews and strategic decision-making. Lead initiatives to streamline and re-engineer the KYC and onboarding workflow by conducting gap analyses of current processes against evolving policies and leveraging proficiency with relevant AI tools. Assume project management responsibilities as needed, including the development of project plans, conducting risk analyses, and providing regular progress updates to senior leadership. Drive and ensure adherence to all applicable laws, rules, and regulations, applying sound ethical judgment in all business practices to protect Citigroup, its clients, and its reputation. Operate with a high degree of autonomy and limited direct supervision, exercising independent judgment to make sound business and risk-related decisions. Establish and maintain strong working relationships with clients, stakeholders, and team members, fostering an environment of open, direct, and effective communication. Qualifications : 10+ years of experience in KYC/AML process, compliance, operations, risk & control functions Demonstrated interpersonal skills, pro-active team player but also able to work independently, with strong written and verbal communication skills Ability to manage multiple stakeholders across levels, businesses, and geographies Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile Proficient in handling urgent and escalation cases and manage internal team