Platform as a Service (PaaS) Splunk Operations

Job Title Platform as a Service (PaaS) Splunk Operations Location London Corporate Title Assistant Vice President Our goal is to build & offer simple self-service shared platforms for clients to consume and in turn run their own business applications on. We’ll use a combination of open source and vendor technologies coupled with on premise services where appropriate and use automation for efficiency and accuracy. This role is for Scribe (Splunk) within PaaS. The Application Platforms mission is to build the commercial, technical, architectural and operational frameworks that will allow Deutsche Bank to operate successfully and securely. PaaS is the strategic application hosting platform of the bank and hosts more than 50% of bank’s workloads. Responsible for the delivery of on-premises  Platform as a Service using third party vendor solutions. It will provide on-demand access to technology services needed to build, host and manage bank applications using a variety of infrastructure solutions. Strong knowledge of Linux, Containers, Splunk, technologies is required to fill this role. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre. You can expect:   Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them Competitive salary and non-contributory pension 30 days’ holiday plus bank holidays, with the option to purchase additional days Life Assurance and Private Healthcare for you and your family A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Proactively monitor the Splunk platform (Indexers, Search Heads, Deployment Servers, Heavy Forwarders, Cluster Masters) for performance, capacity, and availability using Splunk's internal monitoring tools, ITSI, and other enterprise monitoring solutions. Analyze Splunk search performance, identify slow searches, and work with application teams to optimize queries and dashboards Respond to and resolve alerts, incidents, and performance bottlenecks related to the Splunk infrastructure in a timely manner Provide expert-level troubleshooting and resolution for Splunk-related issues, collaborating with other infrastructure and application teams Work closely with various vendors and internal teams, to ensure compliance with technology roadmap and security requirements on application, infrastructure, and operating system level Create and maintain comprehensive documentation for Splunk architecture, operational procedures, runbooks, and configurations Interface regularly with application teams to understand their evolving logging and monitoring needs and provide solutions Your skills and experience Strong working experience with Splunk A basic understanding of Containerisation Hands-on experience with Linux/Unix operating systems (command-line, scripting, system administration fundamentals).Heads, Deployment Server, License Master, Cluster Master, Heavy/Universal Forwarders Experience with monitoring tools and methodologies (e.g., ITSI, AppDynamics, Prometheus, Grafana) Strong experience in operations/infrastructure support model with good troubleshooting capability Good communication skills to collaborate with engineering and application teams across different stage Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs How we’ll