Senior Operations Manager, Implementation and Accounts

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. We've also been named to the Fortune Future 50 list and the 2026 AI Breakthrough Awards for “Overall NLP Company of the Year.” Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation.

As a Senior Operations Manager owning both Implementation and the Account lifecycle at Commure, you will play a pivotal role in our Operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

Ensure the efficient and timely execution of all essential aspects of client onboarding and internal operations projects, from project initiation to launch Drive client growth through operational optimization and new growth initiatives Act as the primary point of contact for our largest and most complex accounts Effectively manage client relationships, ensuring satisfaction and maximizing retention Help junior team members manage their relationships by acting as an escalation point for their clients as needed Engage in cross-functional collaboration with key internal stakeholders, including Launcher, Account Management, Product, Engineering, Billing, and other Operations teams, to provide an exceptional experience for every customer Oversee the entire project management process, ensuring timely, high-quality onboarding and continuous improvement of key metrics Drive operational metrics (process throughput, defect rate, etc.) Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5–10x over the coming 12 months Contribute to designing and implementing systems and processes that facilitate scalability and efficiency The position is 100% remote for those NOT in the San Francisco Bay Area, but will be fully on-site for those who are local. What You Have 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company Comfortable working with data and proficiency in SQL + Excel SQL is a big PLUS or robust analytical experience (ex. finance, consulting, etc) Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things Energized By People: You love interacting with customers and consistently seek to deliver a