Senior IT Support Analyst

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Senior IT Support Analyst

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Our Opening and Your Responsibilities

As our Sr IT Support Specialist, you will play a key role in maintaining and supporting the IT infrastructure and facility operations at our Columbia, MD site and across all US-based AutoChem employees. Reporting to the Area IT Manager, you will be the primary point of contact for end-user support, coordinating with Corporate IT, local management, and third-party vendors to ensure smooth IT and facility operations. Additional Responsibilities: Provide technical support for desktops, laptops, printers, mobile devices, telephones, conference room technology, and related equipment. Receive, document, track, and update incidents and service requests through the ServiceNow ticketing system. Escalate complex infrastructure, security, networking, server, application, or architectural issues to higher-level support teams. Install approved software, operating system updates, and standard hardware according to documented company standards. Assist with inventory tracking, asset management, equipment deployment, and equipment replacement activities. Support routine backup verification, equipment moves, and workstation setups. Oversee daily maintenance and operations of leased building. Monitor and manage building systems including HVAC, electrical, plumbing, and security. Manage vendor relationships for building repairs and other contracted services. Assist in space planning and office moves within the leased building, as well as preparation for on-site events (Town Halls, Large On-Site Meetings, etc.) To be eligible for this position, you must be authorized to work in the United States without requiring any employment-based visa sponsorship now or in the future. This includes CPT, OPT, F-1, J-1, H-1B, or any other employment-based visa.

What You Need to Succeed

Bachelor’s degree in computer technology, Computer Science, Information Systems Management or related field; or equivalent combination of education and experience Minimum five (5) years of experience in the Information Technology field Microsoft certifications and other relevant certifications (e.g. CompTIA Network+, Cisco CCNA) preferred Demonstrated ability to work with end users and IT personnel in a distributed environment with experience serving remote business locations and field personnel Excellent customer service, time management, problem-solving, and organizational skills Must have availability for after-hours and weekend support as necessary

Our Offer to You

Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire Tuition reimbursement, perks, and discounts Parental and caregiver leave programs All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in precision instrumentation A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards across Mettler Toledo Global recognition for the quality of our products and services

Working at METTLER TOLEDO AutoChem Inc. (www.mt.com/autochem) means you are impacting the world in important ways. Our process analytical technology and automated synthesis reactors provide scientists in the pharmaceutical, biotechnology, and chemical industries the