Customer Solutions Manager - Supply Chain

SOBRE O EMPREGO At Danone, we believe that every time we eat or drink, we vote for the world we want. As a leading food and beverage company, we make healthy, sustainably produced foods and beverages that nourish people's lives. As the largest Certified B Corporation in the world, we are committed to redefining success in business to ensure that through our brands we create real benefits for people, our communities, and the planet. As a Customer Solutions Manager - Supply Chain, you will guarantee the delivery to cash process and commercial policies for all customers, as well as be the main interlocutor for the Operations & Supply Chain department. You will be responsible for: Act as the internal contact point for sales teams regarding customer requirements, including special projects and product changes. Ensure accurate and timely order fulfilment. Monitor and achieve KPIs related to Service Level, On-Shelf Availability, and customer penalties. Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency. Implement collaboration plans with clients and conduct regular meetings to strengthen partnerships and improve processes. Follow up on logistics requirements negotiated with customers to guarantee satisfaction while optimising costs. Define sales forecasts for new products and promotional actions. Handle customer queries and complaints promptly and professionally, building and maintaining positive relationships. Collaborate with internal teams and multiple departments to anticipate customer needs and implement solutions to challenges. Define action plans based on issues identified in customer satisfaction surveys. SOBRE VOCÊ To be successful in this role we believe that it is positive to have: Experienced professional with University Degree and 3 - 5 years of experience in Supply Chain: Customer Collaboration, Logistics, Demand and Planning. FMCG knowledge and main sales channels. Good communication and negotiation skills, as well as high analytic skills. Efficiency and organizational skills. Proficient with Microsoft Office products (Excel, Word, Outlook). Languages: Portuguese and fluent in English. Spanish is a plus. SOBRE NÓS Working at Danone gives you the chance to impact more than 12 million consumers in, where we lead the ranking of the most chosen brands in the country. In addition, Danone is the largest BCorp company and that drives us every day to increase our efforts in sustainability, our impact on society and our workers. And what’s next? If you have come this far you will have already convinced yourself... Apply!! "At Danone we are 100% committed to guaranteeing bias-free selection processes and equal opportunities. For this we have trained all the people who participate in them. Because to work with us, what matters to us is what you can contribute and nothing plus" #LI-SPP