Medical Associate L1

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Medical Associate L1

Cebu

Cebu State

5/18/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ͏Personal Responsibilities

Receives customer Complaints through calls/emails/faxes Assesses Complaints (events) for proposed MDR reportability and submits assessment to client Follow-ups for additional information and product returns Primary, single s ource customer contact Responsible for gathering event registration information (as defined by SOPs) from custo mers Owns and manages the event through registration through potential regulatory reporting, sample retrieval, investigation, provide customer response and ultimately to closure/reopening as needed Responsible for contacting SMEs, QAs, Team Lead as needed to obtain complaint closure Respon sible in timely escalation of significant events to the Team Lead Keeps oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Keeps all company information which includes customer information confidential