LM351: Sales Support Representative

Welcome Welcome to FedEx Express Latin America and Caribbean Division Employment Opportunities Site! FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies. FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include: 2020 Fortune’s World Most Admired Companies (14th) 2019 Fortune’s Best Places to Work (15th) 2019 Forbes’s One of the “Best Employers for Diversity” 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th) 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions. 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for. View current job opportunities, or search on specific criteria to find jobs that match your interests   RC780488 LM351: Sales Support Representative (Open) LM351: Sales Support Representative Full time Torre Diana, Rio Lerma 232, Pisos 13 y 14
Colonia Cuauhtémoc
Ciudad de Mexico
06500 Cuauhtemoc, MEX
Mexico Involves online and telephone contact with external/internal customers within functional area and completing any related administration. As a collaborator of the Sales Operations Resolution Team (SORT), provide critical operational support to sales teams across multiple segments, ensuring smooth resolution of delivery interruptions, operational stops, and strategic requests. SORT plays an essential role in supporting Network 2.0 rollouts and maintaining high customer satisfaction levels. The Sales Operations Resolution Team supports sales operations of the United States and Canada. Specifically, the segments of Worldwide Sales (WWS), Customer Success Management (CSM), Field Sales and Digital Sales   PRINCIPLE DUTIES AND RESPONSIBILITIES : Under general supervision, the representative completes the following activities: - Resolve customer and operational issues submitted through sales and other channels, including support for pickup/delivery stops, Customer Operating Plans (COPs), and customer education on self-service tools. - Coordinate timely issue resolution by investigating, determining root causes, communicating action plans, and following up to ensure customer satisfaction. - Provide strategic support and project management for all sales segments, particularly for large customers and multi-location cases. - Proactively improve customer satisfaction by analyzing trends, engaging customers with empathy and collaborating with other teams to identify the needs of top accounts. - Fulfill other duties as assigned, with a primary focus on customers in the US and Canada. Minimum Education : - High School diploma or equivalent education. Some bachelor’s degree preferred - Spoken and written fluency in local language as well as English as determined by the results of TOEIC exam (750 points). Minimum Experience: - Two (2) years in a customer experience or sales support position, managing operational cases and coordinating across departments. Minimum Skills Required: - Strong problem-solving and analytical skills. - Excellent communication abilities for both internal and customer-facing interactions. - Ability to work within tight timelines and handle multiple priorities. - Responsiveness, attention to detail, and the ability to collaborate effectively with diverse teams. - Microsoft Office & PC Skills Internal Posting Application Instructions If you are interested in applying, please upload a single PDF file containing the