Software Engineer-Platform Engineering (L3)

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Software Engineer, Platform Engineering (L3)

This position is a critical engineering role within Twilio Platform Engineering, requiring a hands-on engineer capable of developing, deploying, and managing highly available, massive-scale distributed systems.

Our systems regularly process more than 12 billion emails during peak events like Black Friday, and our throughput requirements continue to scale rapidly. As an L3 engineer, you will build and operate resilient backend services at scale and contribute to the design and reliability of our dual-cloud infrastructure span across Amazon Web Services (AWS) and Microsoft Azure. You'll run Kubernetes beyond the boundaries of managed services, automate infrastructure with Terraform, and write production code to help keep distributed systems healthy under real production load while using modern AI-assisted tooling to move faster.

• WEAR THE CUSTOMER’S SHOES: Design, build, and operate services and automations to manage kubernetes clusters at scale. Partner closely with product management and technical leadership to break down complex system requirements into manageable, iterative milestones.

• BE AN OWNER (CODE QUALITY): Drive rigorous code reviews and push for maintainable patterns in our codebase, ensuring high testing standards (unit, integration, and component testing) are executed across the team and platform.

• BE AN OWNER (INFRASTRUCTURE & OBSERVABILITY): Manage and enhance cloud configurations across AWS and Azure environments utilizing Infrastructure as Code (Terraform). Ensure deep observability coverage by standardizing metrics, alerts, and distributed tracing across core data pipelines.

• CHAMPION ENGINEERING HEALTH: Advocate for a clean architectural foundation. Proactively identify technical debt, system bottlenecks, and single points of failure (SPOF), balancing feature delivery with critical platform refactoring.

• MENTOR AND LEAD: Foster a collaborative environment by mentoring junior engineers, leading technical sprint planning, and sharing expertise across