Solution Architect Manager

Microsoft Industry Solutions Delivery (ISD) is a global organization hosting over 6,000 strategic sellers, industry and security experts, elite engineers, world-class data scientists and architects, consultants, and delivery specialists. Together with our partners, we help Microsoft’s most strategic customers worldwide to address their specific challenges and provide comprehensive and industry-specific solutions that meet their unique needs. ISD is at the forefront of innovation, driving value across the entirety of the customers’ digital and AI transformation journey through repeatable and customized cutting-edge solutions through strategic engagements with customers across the globe powered by Microsoft Cloud and AI.

People Management   Managers deliver success through empowerment and accountability by modeling, coaching, and caring.  Model - Live our culture. Embody our values. Practice our leadership principles.  Coach - Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn.  Care - Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.          Understanding Customer/Partner Technical Environment    Provides support for their team in gathering and propagating customer/partner insights to help shape and form both the definition and ongoing execution of the project. Holds teams accountable for mapping architecture and digital transformation solutions to customer/partner business goals. Leverages prior work, customer/partner insights, and industry trends, and shares insights with team to apply.  Supports their team in working with customer/partner stakeholders (e.g., Enterprise Architects, Security Team, Development Team, Operations Team) and business sponsor to socialize both the business solution and the project approach. Advises team on managing changes and facilitating feedback. Contributes to Microsoft-centric operations and cadences to align with customer feedback.  Drives internal advocacy by facilitating insight sharing with Product Engineering teams, and providing guidance through escalation, acceleration, and prioritization. Looks across multiple customers/partners for opportunities to consolidate and prioritize items across the business. When appropriate, establishes accountabilities to drive customer outcomes and ensure internal stakeholders are in place. Ensures that customer opportunities, questions, and/or issues are brought to the appropriate internal teams.        Architecture Design and Deployment  Holds teams accountable for leveraging existing architecture approaches to achieve Microsoft's agreed commitments to the customer/partner and developing new solutions to scale across multiple customers/partners and markets. When appropriate, governs areas of fiscal responsibility, through delivery team, staying within budget while driving engagement profitability and risk management.  Guides team in defining and documenting the architecture through an architecture description document, an architecture decisions log, and a requirements/constraints traceability matrix. Ensures team is equipped to communicate the value proposition of the business solution along with the project approach. Guides team in cost-based and technology-based discussions to explain the architecture in terms of its build, deployment, and ongoing operational use to determine customer appetite for the business solution. Promotes a business-value approach that values return on investment (ROI) and customer costs-savings over technical ease of execution. Provides coaching to allow architects to scale solutions. Support new customer opportunities in partnership with Sales with highly significant or global impacts for Microsoft, as needed.  Collaborates with the other managers to jointly drive project/technical governance of the design, build, and deployment into use of proof of concepts