Director of Cloud, Enterprise Operations

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of Cloud, Enterprise Operations We are looking for a Director of Cloud for Enterprise Operations organization to lead the teams that run, automate and continuously improve Mastercard’s multi-cloud estate. This is a hands-on leadership role at the intersection of three priorities: operating a resilient, secure and cost-efficient cloud platform; measurably improving the day-to-day experience of the software builders who depend on it; and bringing AI into operations. The role is primary based in Dublin and leads a globally distributed organization spanning EMEA, the Americas and APAC, operating within a matrixed reporting environment where influence, alignment and clarity matter as much as formal authority. Mastercard's Cloud Operations Mastercard’s Cloud Operations organization owns the reliability, automation and operational support of the company’s public and hybrid cloud footprint across AWS and Microsoft Azure. The team partners closely with Platform Engineering, Security, Product Engineering and Enterprise Architecture to deliver a paved road that lets thousands of engineers ship safely and quickly. The Dublin hub is a strategic Technology Hub for Mastercard in Europe. The Director of Cloud Operations will build and grow capability locally while leading engineers distributed across multiple regions and time zones. Role - Leadership of a globally distributed, matrixed organization Lead, grow and retain a multi-region team of SREs, cloud operations engineers, automation engineers and engineering managers; own hiring plans, capability mapping, succession and performance management for the Dublin hub and its extended global teams. - Establish follow-the-sun operating rhythms: handovers, on-call rotations, incident command, and escalation paths that work across EMEA, NAM and APAC and that do not concentrate burden in any single geography. Set a clear engineering culture: blameless post-incident review, documented decisions, psychological safety, and an expectation that operational work is engineered away rather than absorbed. - Coach managers and senior individual contributors; build technical career paths that make deep engineering expertise as promotable as people leadership. Represent Cloud Operations to senior stakeholders, audit, regulators and customers, translating technical risk into business terms. Software Builders Experience - Own the developer-facing quality of cloud services: onboarding time, environment provisioning latency, self-service coverage, golden-path adoption, and the friction engineers encounter between commit and production. - Partner with Platform Engineering to productize operational capability, treating internal platforms as products with roadmaps, users, feedback loops and adoption goals rather than as ticket queues. Reduce cognitive load on product teams by shifting security, compliance and resilience controls left into templates, modules and guardrails that are safe by default. Cloud automation and reliability engineering - Drive automation of provisioning, configuration, patching, scaling, failover, cost optimization and compliance evidence collection across AWS and Azure. Set and defend SLOs and error budgets for critical services; use them to arbitrate between feature delivery and reliability investment. - Own operational capacity, resilience and disaster recovery posture for cloud workloads, including regular chaos and failover exercises. Own the cloud