SAP iXP Intern - Support Engineer - Next Gen Ariba

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.     What you´ll build  The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.     Position Title: SAP iXP Intern - Support Engineer - Next Gen Ariba     Location: São Leopoldo, Brazil        Key tasks include, but are not limited to, the following:

Enable customers to implement and operate their SAP solutions efficiently  Provide solutions to technical and functional issues, as well as consulting on procedural queries, impacting customers' use of SAP Ariba, SAP Business Network, or SAP Fieldglass  Perform root cause analysis of reported incidents and handle escalated customer issues  Report errors and code defects to development organizations, collaborating to prioritize fixes and validate solutions  Collaborate closely with other SAP Lines of Business (LOBs) to ensure great customer service  Participate in global projects around support processes, infrastructure requirements, and quality assurance  Provide ongoing and timely communication with customers across all supported channels (phone, ticketing system, expert chat)  Stay curious and committed to continuous learning, following a personal development plan and finding growth opportunities in daily tasks  Act in accordance with SAP Support Strategy and Culture, and adhere to Key Performance Indicators (KPIs)

What you bring:  A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies—especially artificial intelligence—paired with a results-oriented approach and the courage to take initiative.

Experience in Support, Consulting, Software Development, IT, or Quality Assurance  Experience in customer-facing roles, including the ability to listen, engage in real-time, and effectively handle difficult interactions  Outstanding communication skills, with fluency in spoken and written English required  Proven ability to manage multiple tasks and projects with changing priorities in a fast-paced, cross-cultural environment  Experience using AI tools (Copilot, Claude, ChatGPT) to accelerate root cause analysis, interpret error messages, and suggest resolution paths  Ability to leverage AI-generated suggestions critically, validating outputs before applying them in customer-facing contexts  Ability to troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding workarounds  Ability to analyze logs based on error codes and write basic SQL queries for data investigation  Experience troubleshooting and debugging common web browsers

Where you belong  Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.  Project-driven Experience: Kickstart your career with