Manager Sales Operations

With over 80 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Every day approximately 10,000 employees are helping customers in more than 60 countries stay competitive. Kennametal generated nearly $2.4 billion in revenues in fiscal 2019. Learn more at www.kennametal.com . Follow @Kennametal: Twitter, Instagram, Facebook, LinkedIn and YouTube.

Manager-Channel Sales Management & Sales Operation   Job Description   The Channel Management, Sales Operations, and Customer Service Specialist will play a pivotal role in driving sales efficiency and enhancing customer satisfaction. This position involves managing relationships with distribution partners, optimizing sales processes, and ensuring seamless communication between sales teams and customers. Key responsibilities include analyzing sales data to identify trends, developing strategies to improve channel performance, and implementing best practices in customer service. The ideal candidate will possess strong analytical skills, a customer-centric mindset, and the ability to collaborate effectively across departments to support business growth and deliver exceptional service.   Key Job Responsibilities   Channel Management

Responsible for driving Channel Management for Metal Cutting Business (India). Design Channel Partner Program for Distributor motivation Review and assess the India Channel Partner Network, identify white space for business growth, and appoint new dealers to capitalize on the potential for business growth. Evaluate the Distributor’s Health along with Sales Managers & have a discussion with dealers on improvement areas. Collaborate with Sales Managers to develop then execute partner growth plans and follow up with quarterly meetings. Develop excellent communication channels with partners and manage the rules of engagement & conflicts. Collaborating with cross-functional teams to ensure support to meet channel partner performance objectives and expectations. Maintain distribution management tools for selecting, managing, and terminating relationships with partners. Develop and plan Soft Skills and Technical training to channel team. Take forward the organization’s initiatives to channel partners and have them implemented.

Customer Service

Oversee the customer service department, ensuring exceptional service delivery and customer satisfaction Developing and implementing customer service strategies, managing a high-performing team, and fostering a customer-centric culture across the organization. Identify and implement best practices and innovative solutions to streamline customer service processes and enhance efficiency. Establish and track key performance indicators (KPIs) to measure performance and identify areas for improvement. Work closely with other departments (e.g., sales, manufacturing, logistics etc.) to ensure cohesive strategies that enhance the customer experience. Handle escalated customer issues and complaints and work to resolve them in a timely and satisfactory manner. Implementing E-Commerce initiatives to Channel Team

Sales Operation •            Super user for MSD CRM, Developing CRM Dashboard, and various enablement tools for sales effectiveness. •            Drive strategy and operational growth by partnering with cross-functional teams, driving continuous improvements, and ensuring business outcomes (KPIs) and met. •            Design and implement sales reports and dashboards to provide insights to the sales team and help identify areas for improvement. •            Data Analysis and development recommendations in support of achieving business objectives.