Software Technical Account Manager - Albuquerque

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As a Technical Account Manager at Axon, you will help public safety agencies successfully deploy, adopt, and operate mission-critical technology. You will serve as a trusted technical partner, helping customers navigate complex deployments, resolve challenging issues, and maximize the value of Axon's solutions within their environment.

This role sits at the intersection of technical expertise, customer engagement, and operational success. You will work closely with agency stakeholders, deployment teams, Product, Engineering, and Support to ensure customers successfully integrate Axon technology into their daily operations. Beyond solving technical challenges, you will help customers improve adoption, optimize workflows, and realize greater value from their investment while providing critical feedback that helps improve Axon's products and services.

The result: successful deployments, stronger adoption, improved customer experiences, and technology that helps protect life and improve public safety outcomes.

Location: On Site with travel Reports To: Manager or Senior Manager of Technical Account Management

Technical Delivery & Support

• Serve as the primary technical point of contact for assigned agencies

• Diagnose and resolve complex technical issues across Axon's software and integrated solutions

• Lead technical troubleshooting efforts and coordinate root-cause analysis across Product, Engineering, Support, and Services teams

• Manage escalations and ensure timely resolution of customer-impacting issues

• Maintain strong understanding of Axon's hardware, software, cloud, and integrated technology ecosystem

Deployment & Adoption

• Partner with deployment teams to design, configure, test, and implement Axon solutions

• Support successful onboarding and transition to steady-state operations

• Help customers adopt new capabilities and incorporate technology into existing workflows

• Identify barriers to adoption and recommend best practices to improve utilization

• Support customers through operational and technology changes associated with new deployments

Customer Partnership

• Build trusted relationships with technical and operational stakeholders within assigned agencies

• Serve as an advocate for customer needs and priorities within Axon

• Conduct regular customer reviews focused on technical health, adoption, and operational success

• Provide guidance on product capabilities, integrations, and recommended usage patterns

• Help customers understand how technology supports their operational objectives

Workflow & Operational Improvement

• Develop an understanding of customer workflows and operational environments

• Identify opportunities to improve efficiency, product utilization, and operational effectiveness

• Support customer adoption of AI-powered capabilities across the Axon ecosystem

• Capture recurring workflow challenges and customer feedback to improve future deployments and customer experiences

• Contribute insights that help Product and Engineering teams better understand customer