Specialist - SCM - Planning & After Sales 4A

Specialist - SCM - Planning & After Sales Ready to turn bold ideas into real-world impact?  At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges.   If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.    Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.  Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Monitor various channels for incoming purchase orders, ensuring timely processing and acknowledgment. Enter orders accurately and promptly into the business system within specified turnaround times (TAT). Allocate products on orders efficiently, ensuring fair distribution and availability for fulfillment. Facilitate the timely creation of delivery notes on sales orders to enable smooth allocation of products for shipment. Collaborate with shipping facilities to coordinate the timely dispatch of products to customers, maintaining open communication channels throughout the process. Liaise with carrier teams to obtain regular status updates on shipments (pickup, in transit, delivery), keeping stakeholders informed of progress. Coordinate with the demand control team to obtain availability dates for items that are short or unavailable on customers' orders. Engage with customers to identify suitable substitutes for unavailable items and communicate availability dates effectively. Track and trace orders once they leave the shipping facility, providing real-time updates to customers as needed. Generate credit and debit memos in cases of under or over shipment on sales orders, ensuring accuracy and adherence to company policies. Communicate proactively with customers regarding process updates, ensuring clarity and transparency throughout the order fulfillment journey. Analyze customer order trends and promptly raise any deviations or anomalies observed. Collaborate effectively within the team to address ad hoc requests promptly and efficiently. Provide high-quality customer service by promptly researching and responding to inquiries from internal and external stakeholders in a professional and effective manner. Demonstrate strong problem-solving skills, with the ability to analyze and resolve issues independently before escalating to the next level, ensuring smooth operations and customer satisfaction.

Bachelors - Business Administration, Bachelors - Industrial Engineering, Bachelors - Logistics, Bachelors - Supply Chain Management, Masters - Operations Management Certifications APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS)American Production and Inventory Control Society (APICS), Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Purchasing Manager (CPM) - Institute for Supply Management (ISM)Institute for Supply Management (ISM), Certified Supply Chain Professional