Operations Support Supervisor

Citi is looking for an experienced Operations Support Manager to lead and coordinate a team of 8 operations professionals, ensuring the seamless end-to-end delivery of daily banking operations — including cheque processing, clearing house flows, and accounting close — within a fast-paced, time-sensitive environment. This role sits within Citi's core operations function and plays a critical part in maintaining operational accuracy, managing external vendor relationships, and safeguarding information security standards. If you thrive on accountability, cross-functional coordination, and delivering results across multiple daily cutoffs, this is an opportunity to make a direct and measurable impact.

Coordinate and oversee the daily operations cycle across multiple closing schedules, ensuring all processes are completed accurately and on time — including early-morning openings and late-evening accounting close activities. Validate that all operational workflows are functioning correctly at each stage of the process, identifying and resolving contingencies quickly to minimize service disruption. Lead the daily coordination of an 8-person operations team, assigning tasks, setting priorities, and ensuring consistent delivery across all shifts and cutoff windows. Monitor team performance and quality of output, providing ongoing feedback and making recommendations on development, performance, and staffing needs. Oversee the accounting close process, performing account reconciliations and confirming that all financial entries are validated and complete before each cutoff. Manage the relationship with an external vendor partner, ensuring information security protocols are upheld and that all data-handling standards are met. Act as the subject matter expert for senior stakeholders on operational processes, escalating control issues transparently and ensuring compliance with applicable policies and regulations. Step in for the operations manager when required, maintaining continuity and full operational accountability in their absence. Required qualifications & skills 2 to 5 years of experience in banking or financial operations, including at least one year in a supervisory or team coordination role. Knowledge of physical cheque validation rules and clearing house compensation flows. Accounting knowledge with hands-on experience in account reconciliation and financial close processes. Advanced proficiency in Microsoft Excel, applied to data validation, operational reporting, and process tracking. Ability to manage flexible working hours across multiple daily cutoffs, with availability for early-morning starts from 6:00 AM and late-evening close activities beyond 10:00 PM when required. Intermediate English proficiency, with the ability to communicate clearly in writing and verbally with both internal teams and external partners. Demonstrated ability to make decisions independently, resolve operational issues under time pressure, and maintain clear communication with stakeholders throughout. Beneficial skills & qualifications Experience working with or managing external vendor relationships within a regulated financial services environment. Familiarity with information security practices applied to data-sharing processes involving third-party partners. Bachelor's degree or university qualification in business, finance, accounting, or a related discipline.

At Citi, you will take on real ownership of a critical operations function, working within a collaborative team environment where performance and delivery are recognized. This is a role with tangible impact — coordinating complex daily processes, developing your leadership capability, and growing your expertise across banking operations, accounting, and vendor management at a global financial institution. Hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility to balance professional and personal commitments.