Sr. Analyst, Enterprise Analytics & Data Science

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Responsible for working cross-functionally to collect data and develop models to determine trends utilizing a variety of data sources. Retrieves, analyzes and summarizes business, operations, employee, customer and/or economic data in order to develop business intelligence, optimize effectiveness, predict business outcomes and decision-making purposes. Involved with numerous key business decisions by conducting the analyses that inform our business strategy. This may include: impact measurement of new products or features via normalization techniques, optimization of business processes through robust A/B testing, clustering or segmentation of customers to identify opportunities of differentiated treatment, deep dive analyses to understand drivers of key business trends, identification of customer sentiment drivers through natural language processing (NLP) of verbatim responses to Net Promotor System (NPS) surveys and development of frameworks to drive upsell strategy for existing customers by balancing business priorities with customer activity. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.

Core Responsibilities Supporting the end-to-end delivery of digital experiments across the Digital Sales and Service ecosystem of the residential Comcast Cable business including our Xfinity website, IVR (integrated Voice Response), Xfinity Assistant (virtual assistant), mobile apps, and platforms. Proactively identify, prioritize, and conduct analyses that drive meaningful change on key objectives established by senior Comcast leadership Synthesize actionable insights by joining together large data sets from across the company, and applying appropriate analytical techniques Communicate findings clearly and concisely through narrative-driven presentations and effective data visualizations to Comcast executives and decision makers Works with business leaders and stakeholders to understand data and analysis needs and develop technical requirements. Determines relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business stakeholders can be completed. Analyzes large, complex data to determine actionable business insights using self-service analytics and reporting tools. Queries disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS. Combines data as needed from disparate data sources to complete analysis. Identifies key business drivers and insights by conducting exploratory data analysis and hypothesis testing. Promotes and evangelizes a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork. Stays current with emerging trends in analytics, statistics, and machine learning and applies them to business challenges. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your