Senior Process Manager

The Business Program Manager – Supplier Transitions and Scale Implementations will lead high-value supplier transition and scale implementation programs across Global Vendor Operations for Microsoft’s Operations Service Center (OSC). This role is responsible for translating business needs into prioritized, well-defined, and measurable programs that strengthen supplier delivery, manage operational and compliance risks, and enable scalable outcomes across OSC. The role partners across Supplier Management, Service Delivery Management, Procurement, Finance, Compliance, and business stakeholders to drive intake governance, transition readiness, execution excellence, budget stewardship, and clear visibility into outcomes. Successful candidates will bring strong program management skills, analytical thinking, stakeholder engagement and influence, a   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Lead supplier transition and scale implementation programs from intake through deployment, ensuring objectives, scope, milestones, ownership, risks, and success measures are clearly defined and understood. • Prioritize and oversee supplier program demand by balancing business impact, delivery capacity, compliance requirements, financial stewardship, and operational risk. • Develop structured program plans, operating rhythms, escalation processes, and decision-making frameworks that support effective execution and stakeholder alignment. • Partner across Operations Service Center workstreams and enabling teams to support transition readiness, change management, communication strategies, and sustainable program implementation. • Leverage data, scorecards, dashboards, and business reviews to monitor program health, identify opportunities and risks, measure adoption, and provide visibility into outcomes. • Identify process improvement opportunities, translate lessons learned into scalable practices and playbooks, and drive continuous improvement in supplier program delivery and governance.

Required Qualifications Bachelor's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 6+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience OR Master's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 4+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience OR equivalent experience Proven ability to independently lead complex, cross-functional programs end-to-end in a highly matrixed environment, driving trade-off decisions, stakeholder accountability, and measurable business outcomes. Strong analytical, problem-solving, and business judgment skills with the ability to translate ambiguity into clear execution plans and operational outcomes. Experience with supplier operations, outsourced delivery, governance, risk management, compliance, budgeting, or performance management, with the ability to influence senior stakeholders, drive accountability, and make data-driven decisions.

Bachelor's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 10+ years of experience in program management, process management, supplier operations, outsourced delivery, business operations, governance, or related experience OR Master's Degree in Engineering, Business, Supply Chain, Operations Management, or related field AND 8+ years of