Quality and Process Excellence Lead - L1

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Quality and Process Excellence Lead - L1

Tianjin

Tianjin

3/27/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Quality and Process Excellence Lead ͏

Do

Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.  Driving benchmarking and best practices deployment across accounts.  Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.  Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.  Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.  Driving projects to improve and maintain the profitability of the process.  Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.  Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.  Drive standardization practices and ensure strict compliance in internal and client defined processes.  Ensure all process metrics are met.  Lead consulting assignments and deliver business value to the customers through quality initiatives.

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