Senior Technical Program Manager- Capacity IDNA

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.   Entra Core Services seeks Senior Technical Program Managers to drive complex programs for capacity management in support of our global Microsoft Entra Services. The successful candidate will be chartered with delivering critical outcomes for the business units that span 70+ service engineering teams. Capacity management is a central function that partners closely with Microsoft Entra service engineering teams, datacenter Capacity Supply Chain & Provisioning, COGS management, as well as the core services’ buildout and automation teams. Programs you own improve our engineering processes you will make it better to be an engineer at Microsoft Entra. You will make it more efficient to operate hyperscale infrastructure running on millions of cloud instances globally.    We are looking for a well-rounded capacity planning program manager with strong partner management skills, supply chain knowledge, and the ability to meet our service engineering objectives while optimizing efficiency to ensure that the right capacity is available in the right place at the right time. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Lead and drive complex, cross-organizational capacity management programs supporting Microsoft Entra services across 150+ service engineering teams. Develop and execute capacity planning strategies to ensure infrastructure availability aligns with service growth, reliability, and engineering requirements. Partner closely with service engineering teams, Datacenter Capacity Supply Chain & Provisioning, buildout teams, automation teams, and finance stakeholders to coordinate capacity delivery and optimize resource utilization. Manage the end-to-end capacity lifecycle, including forecasting demand, securing supply, tracking deployment readiness, and mitigating capacity risks. Optimize infrastructure efficiency across hyperscale cloud environments operating millions of compute instances globally, balancing service requirements with cost and utilization objectives. Drive data-driven decision making through capacity analysis, forecasting models, and operational insights to support strategic planning and investment decisions. Establish cross-functional relationships and influence stakeholders to deliver capacity outcomes that meet service-level commitments and business priorities. Identify and implement automation, process improvements, and operational best practices that increase scalability and improve the efficiency of capacity management operations.

Required/minimum qualifications Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience. 2+ years