Customer Service & Order Management Manager

Job Description : Customer Service & Order Management Manager  Huntsman is seeking a Customer Service & Order Management Manager supporting the Polyurethanes Division located in San Jose, Costa Rica. This position will report to the Supply Chain Director.  This role is responsible for leading customer service and order management operations across North and South America for the Polyurethanes business. The position requires a strong understanding of complex supply chain processes, including customer service, planning, logistics, manufacturing interfaces, and commercial operations, while ensuring exceptional customer experience and operational excellence. In summary, as the Customer Service & Order Management Manager, you will: 30% Leader:  Results-driven leader with a proven ability to effectively manage teams and organizations with a focus on execution, accountability, and safety. Demonstrated experience creating and driving a vision through strategic thinking, influence, implementation of best practices, and development and monitoring of KPIs. Foster a positive culture that recognizes, rewards, and celebrates achievements while promoting employee engagement and collaboration. 30% Relationship Builder:  Lead relationships with internal and external customers; align strategic and operational priorities with business objectives; establish open communication channels and build trust across teams and stakeholders. Demonstrate strong business acumen and operational understanding while effectively managing gaps, clarifying roles, advocating for teams, and fostering collaboration across functions. 20% Motivator / Developer:  Recruit, develop, and retain top talent to support long-term business success. Build organizational capability through coaching, mentoring, succession planning, and ongoing development of team members. Address performance and behavioral concerns while ensuring accountability and continuous improvement. 20% Resolver:  Identify and streamline inefficient, complex, or missing processes across customer service and supply chain functions. Remove operational roadblocks, minimize risks, drive continuous improvement, support escalations, and serve as the voice of the team while partnering with key stakeholders to deliver business results.

You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. The candidate must have an unrestricted right to work for Huntsman in Costa Rica. A valid passport and U.S. visa are required for this role. All candidates are expected to work at our office in AFZ, Heredia on Mondays, Wednesdays, and Thursdays. Please note that there may be occasions where additional office days are required due to specific business needs.

Bachelor’s degree in Engineering, Business, Supply Chain, Operations Management, or a related field (or equivalent years of experience). 7+ years of progressive experience leading customer service, order management, or supply chain teams within manufacturing, chemical, industrial, or related environments. Experience managing customer order fulfillment processes in a complex multi-business or multi-operating-model environment. Demonstrated understanding of key supply chain functions, including planning, logistics, manufacturing operations, inventory management, and customer order fulfillment. Advanced English proficiency (C1 preferred). Experience building and maintaining strong customer relationships. Experience leading and developing direct reports, including coaching, talent development, and performance management. Experience driving customer engagement strategies, continuous improvement initiatives, and operational excellence programs. Skills and Knowledge Strong customer-focused mindset with the ability to build trusted relationships. Strong